MassageLuXe - Carmel

The attitude of the front desk needs replaced. When speaking with the so-called “GM” they said on the phone that they knew I had a poor experience, forwarded it onto management that they should expect a call but didn’t actually do anything to resolve. When you look at the other reviews it is pretty consistent, poorly run operation and management.

I had the same problem as many reviewers regarding the subscription. I was told I could cancel any time. When I called to cancel they told me the fine print said you have to wait at least a month to cancel. Next time, read the fine print, even at a massage place. Another example of being told something when you sign up and it ends up being a completely different deal.

Signed up for membership, 1 month before covid hit. Once shut down happened & essential bus order in place could not receive service. Called 3 weeks to have payment stop. No one would help, management never called back. Put hold through my cc company. Have not been in this place since Feb. 2020. In July, I received 4 charges with no warning, letter or call to even notify me they were open. To intentionally harm a customer financially in a world wide pandemic is tacky & deceitful. This is not a company, I would ever recommend. Their goal, is not customer care or basic morality principles. Too many business around that value their customers, to waste time with this one! Run!!

I don't typically write reviews, but I just went to Massage Luxe in Carmel yesterday and it was by far the worst massage of my life. I don't even know if you can even consider it a massage. The lady didn't even massage my arms! How on earth??? I'm very disappointed. I have been a member here for a couple years now. I feel like they ripped me off so badly and I want my money back it was that bad. :(

This was my first time ever getting a massage. The location was easy to find and the receptionists were friendly and helpful. The atmosphere was so calming and clean. The check-in process was easy and quick. I was offered tea or water while I waited. My massage therapist did amazing and made sure I was comfortable the whole time. I also was able to try out the Hydromassage and it was very cool. I loved it enough I already booked 2 more massages and can't wait!