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Sugarush Desserts

333 Nibco Pkwy, Elkhart, IN 46516, USA

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Detailed Information

Place Types Bakery
Address 333 Nibco Pkwy, Elkhart, IN 46516, USA
Coordinate 41.6856175,-85.9693708
Website http://www.sugarushdessert.com/
Rating 2.7
Compound Code M2PJ+67 Elkhart, IN, USA

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Reviews

jeffrey Szyarto (02/19/2018)

Best bakery in northern Indiana they made a cake for my wife's baby shower that was amazing. Not in just seeing but in taste also design it was an owl standing upright very colorful and amazing.

AJ Magsaysay (06/26/2017)

Overall, this business is run by incompetent and rude people. My now husband and I worked with Megan (who was great) to order cupcakes and a special cake for our wedding. We had a contract signed and deposit paid 6 months ahead of the event. A WEEK before the wedding, we get a call from Diane, saying Megan no longer worked there and they had no idea what we wanted, where our reception was, and when it was. We had to repeat our order multiple times for Diane, each time she would get lost or confused and make us start over. Finally, she said they could do our cupcakes but not our special cake. Let me repeat that: One WEEK before our wedding, our cake company told us they could not do our cake that we had already paid for and had a signed agreement for from 6 months prior. We said fine, but we deserve a discount and Diane refused, stating we had no reason to want a discount. We then decided to cancel our order and Diane said she would process a refund. Instead of processing a refund however, she charged us again for the cake and cupcakes we weren't getting. The entire time we worked with Diane she was unprofessional and unapologetic.

Robin Wise (05/07/2019)

I spent fifteen minutes waiting for someone to help me with a purchase. I was never greeted or advised someone would get to me. Needless to say, I left the store. Absolutely horrible business practice. Sad, as it appears to be a cute establishment.

Adriana Weaver (07/29/2017)

I cannot believe how awful this experience was. Even before we ordered the cookies, we spoke with several different people who quoted us different prices. We sent photos of what we wanted and assured that the baker could pull it off. The manager was extremely rude and was the least helpful. When we got the cookies, the manager wasn't in and the cookies looked AWFUL! We are not that picky, but icing bled into other colors, writing was not legible, and while we ordered 4 dozen, we had to leave with only 2 dozen barely presentable cookies. As an afterthought we wish would have taken pictures of all of the cookies, because they would surely be out of business if this is the products they turn out. We chose this bakery because they are known in the area and we thought they would be the best, but I urge everyone to go somewhere else. We still had to pay over $50 for 2 dozen ugly cookies and the manager (who had to be called because she wasn't at work) treated us like we did something wrong. Awful experience. Horrendous product.