StayLock Storage

Fast and very friendly inside service at this particular McDonald's restaurant

My wife and I got a storage unit here. The right side of unit flooded so bad it destroyed everything sitting on our tarp on the concrete. Then after we reported we moved out the unit I still received several emails I was past due and there was a lien on my unit. I suggest not using this facility.

I began my rental June 29, 2019 over the phone, making a reservation. With the reservation, the admin fee was supposed to be waived. I arrived at the location, and began the process on the kiosk to begin the rental using my reservation. I was unable to access my reservation. I needed this unit last minute, so I had to go on and rent without the reservation. I, of course, tried the call button to reach someone 24 hrs who could possibly help, but they were unable to hear me. I ended up spending 3+ hours attempting to get this unit rented. Ultimately I was able to get it rented. I was very frustrated, but grateful that I was able to get the unit I needed. I got online and tried to make an account. Which was simple enough. But then I was unable to access my account. I called customer service. I was able to make my payment over the phone to them, but not access my accont. Of all the times they tried to help, we never figured it out together. Sitting here by myself today, trying once more to access my online account for the convenience of making payments monthly, I finally was able to figure it out that they have 2 Kilgore locations, and I was most likely logging in on the incorrect location. I finally figured it out! I worry that no one that worked for this company put this together over all the calls. The only thing they have done other than be kind, was credit me one month. Although from the beginning this has been nothing but frustrating for me, nothing ever seemed to want to work as it was designed to. I am grateful that I have the unit for my brother's things, but also bummed that it cost so much for one small unit and for service that isn't reliable with helping meet my needs to be able to pay my bill efficiently. My work schedule doesnt allow me much time to do other things. It is even difficult for me to call during business hours. Happy I figured it out and can now access online, but bummed that it wasnt with the help from the company.

Great facility! Very clean, and it’s online account management is just easy and efficient.

Easy to get to decent rates but they sting you with an admin fee to start.