Map
Detailed Information
- Place Types Electronics store
- Address 1047 Smaltz Way Unit 7, Auburn, IN 46706, USA
- Coordinate 41.3608547,-85.0870101
- Website https://locations.tccrocks.com/in/auburn/1047-smaltz-way.html?y
- Rating 4.4
- Compound Code 9W67+85 Auburn, IN, USA
Photos
Reviews
Dirk did a wonderful job of explaining the many options we had and helped us pick out a new phone and plan. He even stayed open longer to get everything set up and working! Great service with wonderful people.
Excellent customer service. They handled my upgrade with class. They stayed over after hours to finish making sure everything was set up on my new phone before I left. Never made me feel rushed and made great suggestions for the highest quality accessories. Thanks Dirk and Jeremy!
Dirk was amazing. I went into Verizon so frustrated with my new phone. He was so understanding and patience.nI left there feeling so much better.nThanks Dirk
On Friday I went into the TCC store in auburn to open a new Verizon account. We had to switch carriers for service purposes. I arrived about an hour before closing (I really had no idea how long it took to transfer service!) and told Nathan that I needed to transfer over 4 lines. I told him that my husband was leaving out of town for the weekend so I could just do his phone and come back the next day. Nate wasn’t having that. He told me that he didn’t mind staying to make sure we got the best deals since they had to be processed together. He stayed WAY beyond closing to make sure all of our phones were set up and all discounts and deals were in place. He was funny and kept us laughing the whole time! It was by far the easiest process I’ve been through with a phone company. He walked me through everything and explained everything in detail so I wouldn’t be surprised by anything! Told me what to expect for my first couple of bills. I kept apologizing for coming in last minute and he kept saying it was ok not to worry! The customer service was amazing! 5 stars just isn’t enough!
The people working in this store isn’t very nice and have very bad communication respect customer service. They need to be retrained. The manager is something else no a very polite person. You don’t get mouthy with a customer and tell them to leave or they’ll call range sheriff to have you removed. Lord help them.
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