Genius Phone Repair

Nice people but I suggest getting a screen protector with a “lifetime warranty” from a company that actually offers lifetime. It’s $5+ tax each time and I haven’t had one last more than a couple weeks. The last one they put on was crooked as hell and wouldn’t adhere to the corner and side. “Give it some time and the heat should fix it.” No thank you.

This place has fixed my awful tablet twice from the screen being shattered. They are quick, efficient and worked hard to make sure I got the best customer service ever!! I would absolutely recommend this place to everyone in Fort Wayne!!

Matt is awesome!! He listened to me & did everything to fix my problem

I normally don’t review places. I took my phone into get a battery replace. Was told battery be in 5-7 days. In which it took almost two weeks.nI took my phone in once the battery was in. Was told three different times phone would be completed , as they tell customers 2 hrs to replace battery. I dropped my phone off around noon, the same day at 630 pm it still was not done. Was asked if it was okay if they kept overnight so they can have it done first thing the next day.nI asked what time it would be best to call to update. 2pm the latest.nI called past 3 o’clock and got told that my phone had to be sent out to get a repair done on the motherboard that was damaged while changing battery.nThe store offered me a loaner phone , which is not even close to what I had to begin with. Upon changing SIM card to loaner phone the store tried to get sim card to work in the loaner phone, which SIM cards can not be switch phone to phone without activation three phone carrier.nnI had to take loaner phone to my phone carrier to get activated and pay the fee out of pocket.nnRepair store is given me eta of three weeks for my phone to be returned to the store. Upon me getting my original phone back I’ll have to take to get it activated out of my own pocket expense.nnA 70 battery replacement has turned into 4 trips to the repair store , an activation fee on a loaner phone , another activation fee once my phone had is returned .nThen I get told it will taking off my bill. With all the inconvenience should there be a bill?

Didn't have a favorable experience at Genius. Had an old Motorola Moto G that wasn't holding charge. Ordered replacement battety thru Genius & they installed it. After 6 weeks, it was better but still took overnight plus half the morning to charge full 100%. Purchased a NEW Samsung Galaxy50 from them. I was told it would be no problem transferring data & activating new phone. Almost 4 hours into it I had to go to Target & purchase SIM card, return to Genius & have them install it. Consumer Cellular is my carrier & Genius wasn't able to get into CC to perform the activation. Got my phone & returned to Target. Since Target works with CC they gave me a credit for the SIM card which came off my monthly charge & had phone activated in 15 minutes. Should have gone there in the first place. In all fairness, Genius did credit the cost of the battery to the purchase of new phone.