Baskin-Robbins

When I lived in Eugene I would go to this ice cream shop as much as possible, it holds so many childhood memories for me! As a child I used to go and buy the clown cones here all the time, they gave me so much joy, and there was something about them (probably the chocolate) that made them absolutely awesome. Whenever I bought one, the owner would always smile at me. Putting my childhood memories aside, the service here is awesome, though I haven’t been to Baskin Robbins for two years, so things may have changed. It was always clean and lively, even when there weren’t many people there. 10/10 experience.

I went to the Baskin Robbins on Division last night. As usual, these workers move very slowly. A long line was forming, yet they couldn’t be bothered to move any faster. Finally, the guy behind me made a comment about how the line was reaching outside. He was right. This is usually the case. The owner, a heavy, graying baby boomer, usually busies herself with unboxing ice cream, etc. She keeps her back turned to the customers, so her message is clear: don’t expect me to help you, no matter how long you’re in line. I’m not a people person, and I couldn’t be bothered. WOW!!! What a way to run a business. She told the guy that he “didn’t have to be rude.” He wasn’t being rude, he was right! She finally moved herself to the counter and helped me. The line got moving. I started going to the Baskin Robbins on Mohawk recently. It’s almost always empty, the workers are helpful and fast, and the owner doesn’t mind helping customers. Plus, there’s plenty of parking and their ice cream is slightly cheaper. It was late and I only live around the corner from Division Avenue, so I decided to go to the Santa Clara one. My bad. Hopefully, the owner will sell the business to someone who enjoys working with people or just stay home. Either way, they’re still slow, and I don’t see things changing anytime soon. I’ll just go to the Mohawk location from now on.

I love it here. Menu is similar to a restaurant in El Paso I loved.

Incredibly slow! I've been there several times and the guy running the show is extremely slow and does not appear to know how to provide even mediocre service. Won't be waiting 30 minutes any longer for poor service and average icecream. I'm better off going next door to the grocery store and getting better service, better price, more selection and none of the claustrophobic, crowded space!

I have been coming to this establishment since as far back as I can remember and they have always been nice and are cracking friendly jokes but here is the reason that I only gave this place 3 stars. While I think that the food you serve needs to be as good as possible and so does your customer service but one of the most important things in the food industry is speed as well as quality . Me and two others came to this baskin Robbins about a week ago and while the ice cream was great and so was the man who served it to us but he was very slow. We all paid separately and it took around 20 minutes for him to get our ice cream for us ! I also know that he is the owner of this franchise , I think that it would be a good decision for him to hire more serving help , not just on the later shifts. On the weekends when the ice cream shop is busy . Again I don’t say this to be rude or unkind , I just think that it would be a good move for the efficiency of the business!