Verizon Authorized Retailer – Cellular Sales

My husband and I were extremely surprised and delighted by the high level of customer service we received at Cellular Sales. I certainly didn't anticipate ever taking the time to write a lengthy 5-star review of a cell retailer, but these guys went so above and beyond for us, I had to share my experience.nnWe had been with T-Mobile for over 10 years and were really not looking forward to going down the rabbit hole of changing cell phone companies. It always feels so confusing and misleading. We first went to another wireless carrier store and left feeling rushed and shocked by the price. We found Cellular Sales nearby, and we are SO glad we didn't check them out on Yelp first. Our experience there was thankfully nothing like some of these other reviews, and I'm thinking Cellular Sales has made some big changes for the better since many of these reviews were written.nnOur primary sales rep was Lamar, and he and another employee took so much time to answer our questions, go through all of our options, help us find the best possible phone deals, and match us with the perfect promotions. We'd been anticipating a significant jump in our bill as we'd been grandfathered in at T-Mobile for well over a decade, but we ended up with 3 new iPhones for only $27 more per month. Once we pay our phones off, it'll only be $8 more per month than what we were paying at T-Mobile (with significantly better coverage). We were shocked!nnIt was all great until we had to have our phones ported out from T-Mobile. We ran into a major issue with this that was 100% on T-Mobile's end. Very long story short, Lamar stayed HOURS after his shift was supposed to be over, (apparently missing a family gathering) because he was determined not to leave until the issue was resolved. It was obviously not how any of us wanted to spend our Saturday evening, but he had such a positive attitude about everything, and in the end, T-Mobile was finally able to resolve the issue and our phones were activated within minutes.nnEven though this issue was in no way, shape, or form the fault of Cellular Sales, they offered us a $60 wireless charger for our troubles. My husband and I are brand new to Indianapolis, and we are confident that we will continue to be customers here.nnThanks again, guys! You were both fantastic!

Charlie helped us get our new iPhone set up with ease and efficiency, he was so helpful! Great customer service!

DALTON IS AWESOME! He works so well with people who are struggling. He fixes anyone’s problem even if I means staying after his shift! He always answers the phone whenever I call Verizon and when you walk in the door he’s always up and walking around waiting for the next customers at the door. Best Verizon I’ve ever been to. Keep it up Dalton!

Fast, easy and convenient. Best customer service around. John K. was incredible

Excellent customer service. The team members are friendly & helpful. The grey chargers are the best! I purchase them here as needed. ✅