U-Pack

We had an excellent experience with U-Pack for our move. We had scheduled delivery of the trailer on Wednesday with a pickup on Monday. Though they weren't exactly in the windows they said, they delivered and picked up on those days as expected. The interior of the trailer wasn't what I would say was 'clean and neat,' but it wasn't bad or how some reviews commented on the interior. I have seen other moving brands with equal and less inviting interiors. Our move was ~700 miles and it arrived within an acceptable amount of time, well within their communicated window of delivery expectation. Based on their recommendations we made sure to use extra tie-downs and boards for bulkhead support to help keep things from shifting during transport.nnFrom a personnel perspective everyone we talked to and interacted with were extremely pleasant and professional. Call center folks answered promptly and provided thorough explanations of any questions or processes we had questions about. We talked to 2 of the 3 drivers, and both were incredible! They were very thorough with explaining how the process worked, and made sure we were happy with all elements of the process (trailer placement for loading/unloading, explanations and assistance for using the trailer and bulkhead).nnHopefully we won't need to make a long distance move again, but based on our experience with U-Pack they will be my first choice because of the pricing and our overall experience!

U-pack provided excellent service to ship my household items from Mid-Western USA to Canada. Scheduling, trailer drop-off, pickup, delivery, storage for 2 weeks due to COVID 19 self-quarantine and changing final destination address was handled reliably, dependably and courteously. Great service at an affordable price. I will definitely use them again for international moves.

We moved from Las Vegas to Indiana this year and it was so easy using U-Pack. We have moved cross country numerous times and this was by far the easiest. Packing the pods is different than packing a truck because you have to stack higher, but we were able to fit our entire move into the recommended cubes. The drivers were both very nice and timely in their pickup and dropoff. Our belongings were all in great shape upon arrival to Indiana. Lastly, the price was very comparable to renting a truck...even cheaper when you factor in the cost of gas. I hope I'm never doing a long distance move again, but if I do I will use U-Pack.

We had a great experience with U-Pack. Great customer service! The truck was delivered on time with no issue and it was the right size. They even responded to a last minute change. I was surprised by the $225 fee for a guaranteed delivery date. Thought that was a bit steep. However, I think it is a great overall value for the service. We also had trouble installing the bulkhead after the truck was loaded. It was not easy to maneuver.

It was smooth experience when we moved the tracking mechanism is fantastic there was so much peace of mind with Upack. Loved there service.