GameStop

I called this location on Friday around 7pm to see if my brother could exchange his headset which had insurance on it for something of equal value(specifically v buck gift cards). I explained to him that due to their stores being shut down from covid we had already purchased another headset and didn’t really have a use for one. I was given the approval from him because he stated the hardware warranty allows you to exchange for a different item all together unlike a normal warranty exchange where you exchange for the same product. Fast forward to sunday, my little brother walks in and the manager is rude with him and refuses to do the exchange. I talk to her over the phone to deescalate the situation and she continues to be rude with me. I asked her why she wouldn’t do the exchange when I called here before, and every GameStop I called in Indiana said the same thing in regards to vice and my insurance. The manager continued to ignore that and just refused to do the exchange. I simply asked for her name after and she told me that she wasn’t going to give me her name because I would file a complaint. I asked for more information that is required while making a complaint and that the GameStop employee had to share and she refused it. The other location across from the mall helped me with this situation in 5 minutes. Go to them because this store is obviously not here for helping customers.

character bob the robber 5 all my favorite characters, I played it on hudgames

Very clean store and helpful staff, will help give you a good deal and answer any questions you might have

Nope. Never shopping at this location again. Very rude staff and inventory on many accessories are always out.

Came in to this GameStop earlier today and was mind-blown at the service I received. My sales guys name was Dylan I believe - he was fantastic. Got me the best deal, saved me money, and knew exactly what he was talking about. I’ll never go to another GameStop because I’ll always wanna go to him. Overall a fantastic experience.