Wheaton World Wide Moving

I chose Wheaton because of my first impression with the estimate walk through. My husband and I were thoroughly impressed throughout the whole process. Wheaton packed everything in our home in South Carolina and brought it to us in Virginia. Everything arrived with nothing broken and professional service the entire time!

Terrible customer service. They lost my items and decline to do anything about it. They unloaded my stuff in a storage unit. Their driver brought only two people for unloading the truck (which they loaded with 4 people), and the people he hired seem didn't know much about what to do. They hire random third parties for loading and unloading.nnThe driver gave me a copy of the paper to mark the number as the people he hired started to unload the truck. I was supposed to count the items and mark on the paper to see if there was a missing item as they unloaded the truck. However, the people he hired were simply dumping everything randomly without stacking and organizing in the storage unit. There was no way they would fit things into the unit. Out of frustration, I gave up marking the numbers and counting and started working with them as if I am a worker by organizing everything into the storage unit so we could fit. In the end, I simply marked everything on the paper as received because I didn’t want to argue with the driver and I was so tired and exhausted and angry.nnAfter a month, I finally moved my stuff from the storage unit when I find a house. As we unpack things and settled down, we realized three missing items (a luggage, desk, and bed rails). I opened a claim and told them what happened. A few weeks later, they found the luggage from the descriptions I gave them and shipped it to me. Then, I received a settlement letter indicating that they declined to do anything about the other two items. They don't accept liability because I signed the paperwork. They simply ignored the fact about how they handled the unloading.nnI think this is horrible customer service. I would never ever use them again.

Towne Services did an outstanding job on our move from downtown San Antonio. The moving crew arrived on time and were very professional throughout the entire day. All of our items arrived safely to their destination. Prior to the move, Doug did a great job of quickly getting us a quote and answering all of our questions. He followed up afterwards as well to ensure everything went as expected. A pleasure to work with. Thanks!

I was put in touch with Wheaton movers through their local affiliate on Staten Island , Drennan movers. I cannot compliment Bill from Drennan movers enough. He was wonderful in terms of his assessment of the move and being patient with me whenever I had questions. Kudos and a special thank you to him. As far as Wheaton movers, I would highly recommend them. They and their staff are professional, courteous, responsive and extremely helpful with all aspects of the move. I had interviewed 5 other moving companies prior to contracting with Wheaton and I am extremely pleased with my choice. I would highly recommend them over their competitors as they are much more people oriented and responsive to their customers needs. I was extremely pleased with their service .

Our moving team was extremely professional and made the move stress free. Would recommend them to anyone who is making any kind of move...especial cross country.