Warehouse Furniture

When I received damaged furniture after waiting 6 weeks longer than I was told, this owner accused me of damaging the furniture. He did replace a dresser, with another one that was more damaged than the 1st. After, I sent multiple pictures, he again accused me of damaging furniture that had a very poor finish and unfinished raw wood showing. In addition,I ordered a set of 3 living room tables. The dinette set, entertainment center and tables I ordered where all to match in mahogany color. The set of 3 tables arrived in black. When I brought this to his attention, he informed me it wasn't his fault I didn't order tables to match the other furniture, again suggested I had damaged the tables, but, IF I boxed them back up, sent them back and he found them without damage that he'd refund money. I did receive money, because of course there was no damage! I finally, gave up on him correcting the damaged furniture by contacting suppliers. In the end, I'll have to pay a professional to fix dresser to match the other 6 pieces of a full bedroom suite I paid good money for. I realize, this year has been horribly stressful, but raising your voice, accusing customers because of poor manufacturing, degrading them hanging up on them, blaming them for damage and a mistake when placing an order and being beyond rude is not justified or acceptable customer service. This owner kept yelling at me about how awesome their customer service was, yet the above happened, I was told repeatedly I'd get a call back and wouldn't hear from anyone for days, until I called back. Ive spent almost $5,000 at this store. Furnishing a large home, and have as much or more to go. Rest assured, it will not be here!

The owner and other people are so helpful and amazing. They stayed within my budget and didn't try to show me or sell me anything outside my price range. They took time with us and were extremely knowledgeable! I will not do business with anyone else!

Horrible customer service ! I was told I would receive a table on the 9/9/2020 didn’t receive it til 10/12/2020 .. I was told the table was in stock , which is why I decided to purchase the table . I had to call them each time to receive an update, when I called I was told it was nothing they can do. Every week they said orders were pushed back . So when I asked why I wasn’t I told before I bought the table I would have to wait this long the sons/fathers response was its signs all over the counter to read. So today I finally received my order and it was not assembled ,and they told me it’s a third party company so I would have to pay more money on top of the 100$ fee of delivery if I wanted them to put it together . RIP OFF!

Terrible. my items came damaged and i was accoused of damageing them. 0/10 would NEVER recomend

They are not honest. They were going to sell me the display sofa as it is new without letting me know. They put the display sofa in a plastic cover.