Roberts Camera

TERRIBLE customer service. I have dealt with this camera store TWICE now, and both times I have had an atrocious experience. I suppose the second time is technically my fault for not learning from the first time around. Most recently I spent over $3,000 on a Canon R6 with a 24-105 Lens. They shipped the camera to the wrong address, and the signature that was supposed to be acquired for the package was never received, the delivery driver just dropped it off to a little girl on a different block! It took me 24 hours to track down the package, I am lucky I ever even got it. Secondly, the lens arrived with a defect in the front optic, and the customer service department condescendingly tried telling me that ALL Canon RF lenses had a defect in the front optic... Like I don't already own 4 other RF lenses that are just fine, and defect free. After speaking with the manager, I was told that I would basically have to send my ENTIRE R6 camera kit back in and they would exchange it, but they are sold out and on back-order so I would have to wait. He wanted me to send my entire camera system back to them NOW, in hopes that within a month or so they would have another one to send back to me. I am not sure how he expects me to do my job as a professional photographer/videographer without a camera in that meantime, but other people typically don't care how you feed YOUR kids as long as their greedy mouths get fed. I WILL NEVER SHOP AT ROBERT'S again and I suggest anyone who cares about quality of product and customer service to also save your money and shop elsewhere. Plenty of better camera shops online these days. I spent $5,000 there this year alone and was basically told to go screw myself.

I was really sad when the camera store I had went to for forever in Nashville closed. I live on the road as a commercial photographer, and it was always nice to have a place with a knowledgeable, and friendly staff to help me when I need something. I was lucky to find Roberts through a friend, and they are even better than the previous store I had frequented. With them being in Indy they are in a great crossroads city for my travels, and they have already next day’d a new set of profoto B10plus+ when I was having a lighting issue. Nothing beats going into the store though super well stocked with a great staff.........I always look forward to visiting, but when my wife sees the bills she might disagree haha.nnThanks Roberts keep up the great work

Biggest shoutout to the photo lab folks for helping me with my German passport photos. The only place in town (that I could find, anyway) that would do non-American passport photos. You all are amazing. Thank you again!

Knowledgeable and friendly staff with fair prices. Love adding to my equipment from here. They also are very willing to check out your work and offer feedback.

Beware. Bought a printer that didn't work out for me, Literally went to return it the next day and was denied because they apparently don't return printers. Even though their website states that they do 14 days hassle free returns and no where on the website it says that if I buy this printer there were no possible refunds. Will never buy from this company again. If you ever have to buy any big merchandise make sure to buy from a bigger company that doesn't advertise a fake return policy. I have never boughten from a company that does not let you return something within days of buying it if It didn't work. Unbelievable.