Xfinity Store by Comcast

I had just canceled my Comcast Xfinity service a couple days before and I was told I could go to this location to return my equipment. when I got to this location there was a line outside with about three people. They only allow one person into the store at a time but there is a representative that comes out to check you in. there was supposed to be about a 15-minute wait and it ended up being a little bit longer than that which wasn't too big of a deal except it was cold outside. The nice thing about it was the fact that the representative took my phone number and then sent me a text so I could wait in my car and didn't have to stand out in the cold waiting on my turn to enter the store. it's not that they only let one person enter the store at a time it's that they only allow one person in with each representative that's working. Which seems pretty fair to me. my all-round experience with this store was outstanding they really took care of everybody that I saw in there as well as myself. Xfinity is a hole is not a company I really want to do business with anymore. but this store made my experience better because of the representatives that did help me and made the experience pleasant for my equipment return and for everybody else that I observed while I was in the store.nif I was going to end up having to have Xfinity again I would definitely utilize this store over calling on the phone to their phone center because that is the worst experience I've ever had as well as the experience I had with Xfinity as a whole. this store really took care of everybody and it was a great experience especially being able to wait in your car so you didn't have to wear a master stand in the cold really felt like going above and beyond. Every representative in there was in a great mood and happy and made the trip enjoyable or is enjoyable as it could be.

Even durning coronavirus we were able to get in and out quickly and have our problems resolved. Very pleased with the service

Positive experience. Agent was familiar with our problem and told us what would be done also answered questions about another issue quickly.

Wife and I went to the store to address a issue with her phone and myself looking for a new phone. Lady outside the door listened to my wife then after my wife also said I was here for something the lady proceeded to go ahead to the next customer and signed her in before coming back to us and signing us in. They are only allowing one person in at a time. Other people have been sent in prior to us (I'm aware some had appointments) but 2 specifically said they didnt have a appointment and were sent in before us.

Fast and great service from competent staff.