Walmart Pharmacy

I refill my prescriptions using the Walmart app which is easy. If it’s a new prescription then I call as soon as I leave the Doctor’s office to make sure it gets processed. I love that this location has the drive through pharmacy. The only negative thing I have to say is that they don’t always run both of my insurances so I end up having to remind them.

Almost always kind and courteous.nWe all have bad days though.

Every time I refill , I show up to pick up, wait in line for 39 minutes for them to say that it has yet to be processed. Have to wait.. which means waiting in line again.. usually a total of over an hour of my time wasted. Transferring rx

I have been going here for over 8 months & this month i had issues not only with ordering my medication, but with the inconsistency of the techs & the information i was given. One day i called after i submitted my medication for a refill on my walmart app to make sure it was in stock to get filled on the 29th day for convenience on my behalf to be told i couldnt pick up til the next day. This has never been a issue in the past!! NEVER. So when i called on the 30th day it took three times calling to finally get a tech to answer and when a tech did answer she said it was still to early & i had no refills. I of course then told the tech that today was the 30th day & that i auto filled on the online app & still have a refill and half left. I was then put on hold for over 5 minutes & just when i thought someone was going to answer the phone hung up. So i call back again & finally got the pharmacist on duty & explained my situation & that my insurance was billed 1, 124 dollars two days ago & no medication. I do think its wrong to bill my insurance but make me wait til to pick my meds up. She puts me on a brief hold & then told me they would get it ready. I then told her i would like to pick up within the hour & was assured that would be fine. So after i get off the phone i check my Walmart app for it to say 12pm it would be ready. Honestly at this point im thinking seriously after all this you want me to wait 2 half hours. Wow. When 12pm came around still no text alert. So yet again i call not once but twice before a answer to finally get the okay to pick up after 1pm. I now know the online app is not always accurate & when i fill online it can be frustrating to be told i have no refills. The reason i come to this pharmacy was for convenience & bc i was always treated good & never judged bc of my medication. This month i felt inconvenienced & like techs were rude & dismissed me fast. I can get treated that way at any other pharmacy but i have a convenience of a drive thru & people who always answer the phones.

3 hours for a prescription to get filled!nRidiculous!!!