Cold Stone Creamery

Got my order wrong the first two times. Didn't have most of the menu. Horrible food in a very unsanitary atmosphere. Horrible workers

I’m so disappointed with the customer service at this location. Went in yesterday to get a cake and a tub of ice cream. I didn’t notice a puddle of water on the floor and I slipped. I’m definitely feeling it today. The employee did not bother asking if I was ok or anything. I got up and told her there was water on the floor and she ignored me. I said it again, louder and her response was, “ok.” I called and filed a complaint with coldstone. I received an email claiming she didn’t see the incident. I am recovering from a csection and I’m so disappointed with how this was handled.

Absolutely disgusting!! I was just there I got ice cream for my 8 year old son. Half way in my son found a long black hair in his ice cream. They’re absolutely disgusting. I called them they said come back and we give you another one and that it was somebody that worked there before them. Not even an apology but instead they shifted blame. I won’t ever ever step foot in that place ever again. You would think now especially with the coronavirus they’re supposed to be even more cautious then ever.DISGUSTING DISGUSTING

The service here is great and so are the employees. Also they give us a lot of ice cream which is always good.

We ordered a cake a week in advance and they magically lost our order after we already paid for it. They said that this happens all the time and to just take whatever is in the store..nWhich by the way is waay less expensive than what we paid for. We are a bit livid as this was for my son's 16 th. I get the hard feeling they got the got the order and forgot to do it. This is unacceptable.