European Wax Center

To start off, I rarely post any reviews unless if it is very important. I visited this location on 11/03/20 and gave it a chance despite the negative reviews. I was given an appointment with Jackie and was taken in very quickly. The wax session was done very quickly, which means it was far from meticulous. When I went home to shower, I realized that a small patch of my skin had been ripped off. Hair was still left over and had been missed when getting my Brazilian. I have been a member with this franchise for over 4 years and have never had such terrible service. I paid for my appointment and even tipped generously, but that does not mean that mediocre service should be given.

l am providing feedback. I had an 8 am appointment today. Today was a rainy Monday morning. I arrived at 8:10 due to weather and my Uber being late. I was told that because I did not arrive within the 8:09 am “window” (9 min window) I missed my appointment. I have been a consumer of many places and have never heard of an odd number minute late courtesy window. I have heard of 10 min and even 15 min but not 9.nFurther, when I make reservations with your company there is never any mention of this 9 minute window. I think customers should be warned about this in the event they are running a bit late due to weather or transportation (things they cant control). I was there at 8:10 for my service and have been a long time customer of this company both in East Brunswick and in Paramus and it makes me want to completely cancel my service. I was offered an 8:45 am appointment (which interfered with my job) or another appointment with a different wax artist which is not something I would ever consider. I would think during this pandemic that your company would not make such a “fuss” over a 1 minute difference and I am very very disappointed in this experience!

Great place and service. Ask for Kim. She's the best!

We did speak about this on three seperate occasions about the front desk persons poor, insensitive communication and customer service issues, and given memorable ecusues for unaccountabliltiy for the front desk offenders insults and no reparations offered w the hundreds of dollars spent for service over the years. Other locations have very pleasant front desk associates and technicians. Unfortunately, we will no longer book at Bergen Town Center location.

My girl Erika is the best!! She’s fun but efficient. Erika understands her client’s needs and adjust her plan of attack. She’s knowledgeable without being like a robot. HIGHLY RECOMMEND!!!