U-Haul Storage of Coos Bay

These people were amazing, I had borrowed a car dolly earlier in the day from a friend who had also borrowed it from his friend and I was putting some magnetic lights on it when a U-haul guy showed up and said he heard that I was having lighting problems with a U-haul trailer and that I could just take my lights off and give him back his property. I said that it wasn't his, I had just borrowed it from a friend. he then proceeded to show me where it said property of U-haul. I said maybe they bought it from U-haul. He then pointed out that it said not for sale right below property of U-haul.. I said okay I understand, but I need to let the guy i borrowed it from know what was going on. The gentleman asked what I needed it for and I explained that I just dropped my travel trailer to go get my girlfriends car that had to be moved today. he asked me how long I would need it and I said about 4 hours.. he then made it possible by personaly renting me a different U-haul car dolly and I followed him to the coos bay store. Where he amazingly helped me out when I couldn't afford to rent one myself. The entire staff was amazing and it's The nicest thing anyone has done for me during these trying covid-19 times .. truly amazing people and staff. It could have went a whole different direction and just been so much worse, but they were very understanding and real people. Love that store. Thanks everyone of you at the coos bay U-haul.

Scheduled to have a brake controller installed in our truck...nDay of first appointment recieved a call a couple of hours before our appointment asking to reschedule because the installer didn't come in... OK rescheduled for next day...nMy wife drove the 25+ miles to their shop the next day only to be told their installer went home and they needed to reschedule.nTried to reschedule for next day... we could not due to other engagements.nThey rescheduled for two day out...nMy wife called me to fill me in on what was going on...nNeedless to say I was not happy and decided to choose another business to do the install for us.nThis is the second time the U-Haul in Coos Bay has done something like this when we have scheduled appointments... Guess we have learned our lesson... There won't be a third time...

Our experience here has been absolutely stellar. These folks are the definition of GREAT customer service. Absolutely recommend doing business with this team of friendly professionals.

Evening clerk Angela Thompson had zero customer service skills. Because she didn't know how to fulfill a cash transaction, she got irritated and threw our money and receipt on the counter and had a very salt attitude toward us for paying with cash. She desperately needs retrained and possibly removed from front desk responsibility. The day shift was great when we picked up the truck.

I always go mid day to avoid any kind of rush and always self dispatch my truck rental. I haven't had any issues at this location with renting my truck on my phone. I don't have to deal with anyone at the counter ever but the staff is always swinging by asking if I need any help or anything.