Baskin-Robbins

Their custom cakes are wonderful and always looks better than the picture.

. The staff is rude and the managers are even worse. They make excuses for their staff for being rude such as, “she is a minor.” It is a lie because the employee was working around 9pm when I came to the drive through. It is illegal for minors to work after 7pm.

Terrible customer service by so called team leaders in the store. Went to go pick up a cake ordered online for my daughters birthday and was told that I needed a yellow slip, to which I explained him that it was ordered online. He kept reiterating that without the yellow slip, he can t give me my cake, even after showing him the order confirmation email and the driver's license to match the name, and the cc which the order was paid. There was no mention of needing a print out slip (who requires printed receipts these days!?!) in any of the order process, including the email receipt . Finally had to go back home and printed out the email, which he didnt even look at and gave me my cake. The manager on duty clearly wasn't qualified for the role as he couldn't provide where on their website it says that I need to print out this so called yellow slip. Never again will I visit this store.

We just went there for customized cakes just few mins ago. So we asked if somebody we can talk to for the cakes. There is this one woman who happened to be the manager said “ YOU NEED TO GIVE AS A SEC FOR WE ARE SO BUSY YOU SEE?!” Is this how you are treating customers. You have 5 people inside who already had their orders! You have 4 people working at that moment. A simple and more respectful way of saying could be “ please give us a moment, we’lll be right there with you..” c’mon i think she can do better than that. You werent taught right manners and how to communicate with customers?! You are even the manager!!! Worst baskin robbins ever due to your poor customer service!

Neat and kind ... Was good place .