iStore by St Moritz

Went to the iStore for what I thought was a warranty repair on my 2017 15” MacBook Pro 3.1. The problem was quickly understood and verified. A in-warranty solution was found as the issue had been occurring (sticky keyboard) since months after the computer was purchased. Since I was actually days outside of my warranty the iStore employee spoke to an Apple representative and my computer was covered. I was given a 7+ day repair window but the computer was repaired in under six days. Store itself is clean and sterile and follows the Apple design language. It was easy to park and the location is super convenient!

Just wanted to put it out there that the care and service at the Apple store in Englewood (I-store) was excellent!!!!nThey took time and were extremely patient with all my questions and were super kind and happy to help!!!nSo happy I came to this store!!! Thanks guys!!!

So I made an appointment with On the phone with Apple and they sent me to this store and I had a trouble with my new MacBook and they recommended me to return it because it was not working well I recommend them because they I really honest and they pointed certain things out about the Mac definitely if I’m having any trouble with my other MacBooks I will for sure go back to them them

I only brought my device here because Apple is closed and this is where they are directing you. I brought it in because my keyboard is having issues. When I dropped off my device I was told diagnostic would take 24 hours. I didn’t hear back for 3 days, when they called to ask my to turn off find my Mac. I didn’t hear back for another two days when I called them myself and they told me on their end it was appearing as if it wasn’t removed. I had to call myself each time to get an update. I gave them all my passwords and now after they’ve had my device for an ENTIRE WEEK the claim hasn’t even been started. I am sure they are probably overwhelmed right now but it is obvious that they don’t want to help, I am picking up my device UNREPAIRED and I will be filing a complaint with Apple.

Good location for expert friendly service saves trip afar all Apple authorized. Abdul Manager and Malik Tech both knowledgeable and customer-centric. But avoid my mistake and do not wait for review when seeing problems...they will get worse so protect data and investment in equipment ....often no need to replace. Apple has enough profits.