T-Mobile

I wanted to buy a cell phone and went to this location at 7:25 pm the site closes at 8pm according to the hours displayed on the window and according to google. when I arrived the door was closed with employees inside when I asked them to let me in the employee shook her head. I informed her that it wasn’t even 7:30 yet and the store closes at 8 she ignored me continued to look for some keys and ran to the back of the store never to come back out. I was going to purchase a new iPhone 12. I guess the owner will miss out in my money and I will be reporting this to the corporate office. This store is by far the worst T-Mobile I have ever been to they lie to get you to buy merchandise in order to get their commission they sign you up for stuff that you aren’t aware of when you are opening a newnAccount or making a purchase and then to top it off they have horrible customer service . The owner of this store should cut his loses close the store and hire an all new staff o and they are constantly playing offensive and explicit music while there are children in the store

Went to the 225st location didn't receive no help ended up going to this location in dyckman and got all the help i needed Joel Peralta is the BEST ! Very nice and helpful. Never gave up on helping us ! THANK YOU SO MUCH REALLY APPRECIATE IT. Highly recommend to visit Dyckman location great team !

I finally found a sales person that was helpful and friendly. After years coming to this store. Sales person was transferred to another store how can i find out where are they now. Is horrible how they just switch people around.

AWESOME SERVICE IN AND OUTnNEEDED TO CHANGE MY SIM CARD BECAUSE ME AND TECHNOLOGY DO NOT GET ALONG GOT ASSISTANCE FROM A LADY WHO WAS THE EASIEST PERSON ON EARTH TO SPEAK TO I GIVE HER 10 STARS VERY INFORMATIVE ANOUT MY ISSUE AND HELPFUL !!! THANK YOU T-MOBILE LADY ...

I pre ordered the Galaxy S20 Ultra 5G on Feb. 28, 2020 on line with the assistance from Eric. He was very knowledgeable and polite. Eric instructed me to bring in my new S20 when I received it, he would help me set it up. I received my new S20 on March 3, 2020. Shipped express by UPS. March 4, 2020 I came back to T-Mobile for assistance from Eric but he did not arrive to work yet. Fellow coworker Dahyana was more than happy to assist me in his place. She was phenomenal, patient, understanding, knowledgeable I could go on forever. She literally sat with me for almost 2 hours setting up my new phone. She even took a picture of me holding up my new S20. This was actually my first experience at this T-Mobile location I am so happy I came in and it was a wonderful experience thank you T-Mobile and your staff very much.