Sweet Grace, Cake Designs

What a joke . The initial phone call was good . But that’s all I can say .. Since these people never respond nor return calls . I sent many inquires regarding a cake I needed and never herd a word from this company . Horrible customer service to leave someone hanging if my design was too complicated, it would be nice to be told that instead of just ignoring me . But hey that’s what reviews are for .

HORRIBLE EXPERIENCE. I am extremely upset with the way Sweet Grace handles customer service issues. I spent $325 on my daughter’s second birthday cake only for me to unveil the cake at her party & the topper be a #1 instead of a #2. Sweet Grace outwardly stated & agreed that it was their mistake & the paperwork clearly stated the topper was to be a gold dusted #2. I requested a refund for the topper & Sweet Grace refused to respond or issue a refund for ruining my daughter’s birthday cake. I will never do business with them again & urge people to be weary that if they make a mistake on your cake they do absolutely nothing to rectify it. You spend a decent amount of money on a custom cake you expect a certain level of service & responsibility when the business falls short. I will never waste my money here again.

I order from Lisa couple times a year and she never disappointed me. Cake came out as nice as how I expected and is always yummy. Guests love it.Will order again in January and February ud83eudd2d

Just the best cakes for a party! My 6 year old's birthday cake got a few wows! Thanks Sweet Grace, Cake Designs.

I just had my daughters bridal shower and had ordered a cake last minute from them the cake looked and tasted Amazing!!! I would recommend them to anyone!! the people are so nice to deal with too!! I just overall had an excellent experience with Sweet Grace