Map
Detailed Information
- Place Types Spa
- Address 3490 Zafarano Dr Ste A, Santa Fe, NM 87507, USA
- Coordinate 35.6432903,-106.0137457
- Website https://locations.massageenvy.com/new-mexico/santa-fe/3490-zafa
- Rating 3.7
- Compound Code JXVP+8G Santa Fe, NM, USA
Photos
Reviews
My experience with this location was nothing short of wonderful! From the front desk staff, to the management, and the therapist, they were all fantastic! I am working on location here in Santa Fe. My line of work places a lot of demand on my body. As a result, it was critical that I found a quality massage location while I was here! Well, I definitely found it!
When I called to schedule my appointment the staff was incredibly helpful, friendly and accommodating. The follow up conversations I had with them, leading up to my appointment, were equally satisfying! When I arrived, the environment was clean, safe and adhering to all safety regulations and suggestions. The staff was very professional and efficient!
The absolutely highlight of my visit was my therapist, Michelle! To put this in proper context, I am a 12 yr. member of Massage Envy and have been getting massages regularly most of my adult life, Michelle’s service was ONE OF THE BEST. She has a very unique approach to her therapy and pays great attention to detail. She provided a fantastic deep tissue massage which provided me with immediate relief! I have another appt scheduled for this week!
In summary, great job team Santa Fe Massage Envy!!
My husband and I came here for a couple's massage while on our in-state babymoon. While we weren't able to be in the same room due to COVID, we both had a very relaxing, pain-relieving massage. My masseur was professional and provided a great prenatal massage! Clean amenities too!
The lady was nice enough and seemed concerned and, I guess, if you call rubbing lotion all over without rubbing it in a massage I had one.
During the 9 months I have been a member, I was advised that massage therapists are sick and that there were no available massage therapists to give a massage for 3 of my scheduled appointments. The massage appointment was cancelled an hour or two before the scheduled appointment. At one scheduled appointment I showed up and was told that there was an error in the scheduling process. Again, no massage. I have paid for 4 massages, which is an automatic withdrawal from my checking account monthly, and have not received the massages. While speaking with a manager, I explained that I am being charged for services that are not rendered. The manager stated she has no control over her staff being sick. I understood but the customer's money needs to be returned if the scheduled service needs to be cancelled by Massage Envy staff. The manager advised that appointments need to be made again, that there is nothing in their contract that offers a refund for cancelled appointments made by staff members. Very poor business practices and customer service.
Great experience! Facility is clean, staff members are always friendly and helpful!
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