Carvel

Employees are extremely rude and don’t care about their customers overall experience whatsoever. Instead of each employee helping one person (like a store would normally do) all three employees could only help one customer at a time. Store seemed kind of dirty and products were not fresh.

We loved the cake it’s was so delicious and beautiful. The cherry on top for such a special day for my girl.

Phenomenal service! I live in Canada and I wanted to give someone a photo ice cream cake gift to someone that lives in Hackensack area. Noticed they deliver via Uber Eats, but this delivery service doesn't specify photo cakes. So i called Carvel up direct, talked to Amsa and she was incredible. Knew what I wanted, communicated with me very well. Showed me that the cake was ready, I then plugged in the order into Uber Eats and got it picked up and delivered. Definitely will come by when I visit the NJ/NY area. Support this place, they go above and beyond.

It was a delicious birthday ice cream cake. We choose the Oreo cake. Thank you

One star may be too many. Ordered Butter Pecan ice cream and it was practically inedible. It had an extremely strong rum taste. After asking if it was mislabeled for butter rum ice cream, I was told they don’t carry that flavor. The sever then went and tasted it, with no reaction or response back l to me. I wasn’t offered another flavor, and left very disappointed.