Panera Bread

It's really weird how some establishments have managed to rise above this whole Covid thing. This Panera is NOT one of those places. When I went in there the racks and cases were bare and there was no coffee at all. It was 10:30am! Too early for the racks to be empty and too late for the coffee not to be brewed. The server neglected to tell me, before I ordered coffee, there was only skim milk available. What place, located next door to a supermarket, does not run in the supermarket and get half and half?! I don't know who is running that show. Amateurs! I understand that the business is largely drive through now. Then close the dining room if you are going to look like a cut rate restaurant inside. This particular Panera was always a little quirky, but now it's just sad to see how it has gone downhill inside. All that being said, the drive through is great and moves very quickly.

This is a very pleasant Panera. My custom orders are always correct and the food is always fresh. The staff is very friendly and helpful. I have been to many Paneras & this one is the best!

I have been so impressed with one of your staff- Edwardo! Every time I have stopped in he starts my day with a smile and kind words! Thanks for making a difference Edwardo! Panera Bread in Spring Lake is highly recommended!

Very disappointed with my online order/pick up service. I requested a 12:50 pick up time. My order wasn’t ready until 1:20. I understand they get busy, but if you need a half hour to prepare and order, start preparing it earlier.

Great customer service. I went to the drive through with a large order, and when I got home I realized they got my order wrong. I called the store manager who was so polite about it, and he gave us a full new order with extra bread and larger sizes! He was so jolly and apologetic. Great manager and customer service, I definitely will return!