Walmart Pharmacy

The day my father dies I had to go in and pick up my prescription I came before there lunch. I realized I was only given one prescription I went back in to try and fix the situation but they had locked the gate. I normally am happy with this pharmacy but this is not the day to screw my prescription and then refuse to give it to me I’m going to be switching pharmacies after my refills are done on my prescriptions. I’ll go to a pharmacy that does not close in the middle of the day. Not that Walmart cares but I will never shop at another Walmart again. The staff isn’t the problem the practice of going on lunch at the same time is

This pharmacy is by far the worst pharmacy I’ve ever used. The pharmacy techs are the rudest and most disrespectful people at any establishment I’ve ever visited. I have been an every day Walmart shopper for over ten years. I’m literally there at least five times a week! I even had their pharmacy as my pharmacy. After a year of such bad and rude service at the pharmacy and the store itself as well, I decided to leave Walmart for good. I dread standing in line to get my prescription due to the red headed woman with the miserable look on her face. She is rude and yells at patients. Even the elderly! I almost lost it on her once when she was rude to an elderly gentlemen getting his prescription before me. She needs to get fired! She is one of the biggest reasons I left the Walmart.

The Walmart pharmacy has provided satisfactory service for the past 6 months in providing my dog’s insulin and needles which sustains her quality of life, as she is very old and has severe diabetes. However, today I was extremely upset with the service of one of Walmart’s pharmacist techs, Lisa.nnWhen my mom and I walked up to the pharmacy, Lisa abruptly told us that the pharmacy was closed from 1:30 to 2:00, with a rude and unclear tone as she was swiftly walking away from the counter. My mom (who is hard of hearing) did not comprehend this quick enough for Lisa who again rudely repeated herself and was already leaving the pharmacy area.nnMy mom looked at her watch. It was 1:29, she had a bit of a strenuous morning, and just needed to pick up our dogs prescription. I understood that the lunch break from 1:30pm-2:00pm is a rule of the pharmacy, after seeing a small sign a distance away from the pick up counter. What I did not understand or accept was Lisa’s attitude and tone of voice to us.nnAfter waiting half an hour in the Walmart parking lot, which was hectic and busy, my mom and I walked in the 90° heat back into the pharmacy. A very nice pharmacy tech named JoAnn took care of us, while Lisa was getting mad at an elderly lady next to us.nnIn my opinion, Lisa could use some customer service training to make the Brick Walmart Pharmacy a great place.

Closed the pickup window in our faces two minutes before their “lunch” begins. Why doesn’t their website spell out that there is a lunch hour break. Wasted trip❗ufe0f

Called to ask a few questions of the pharmacist before heading over (ie - do I need a prescription for an item).. She was very helpful and very cordial. She even offered to check on the item for me and call me back after she handles the 3 customers standing in front of her. I thought that was very nice - but not necessary in my case. For an elderly person though that might be a big deal for them not to have to drive over. Her name I think was Ginny. Very pleased with customer service.