Office Depot

The Tech Service Manager (Eric) at the Happy Valley, Oregon (#864) location was extremely helpful and went above and beyond what he was supposed to do. I had phoned in about a tech trade in for an old iPhone. At first he said the store wasn't able to do it, but upon further investigation he found out he could. I had already gone into the Milwaukie Office Max (#6580) and was told they didn't do it, even though the website said they did. Eric said come on by and he'd help me out. I showed up a short time later and was greeted very pleasantly by Eric and he proceeded with the tech trade in.nnUnfortunately the computer system was not taking the tech trade in request (he tried multiple times) but that didn't stop Eric from continuing his pursuit of excellent customer service. He honored the tech trade in value and discounted my printer purchase, and gave me back the old iPhone. Eric also gave me a discount on the ink since the products I had wanted were out of stock and I had to purchase the higher price alternative.nnEric is a rare gem in the industry of retail and customer service. He listened with concern and never became defensive. He looked for a solution to my problem and found a way to make me, the customer, happy. I truly appreciate his dedication to kindness - especially given our current world events.nnOffice Depot: Please honor Eric in whatever fashion - he is well deserved of being recognized!

No longer our “go to” supplier. Our business has utilized this store for many years and after my experience on Friday, we will go elsewhere. Differing prices for the SAME ITEM-BEWARE! (eg reams of paper). When I asked a clerk (older lady stocking front area) to explain the price difference, it was obvious I was an imposition in her very busy schedule. However she very reluctantly rolled her eyes, gave a “oh bother” sound and scanned both items. She said “yep, they’re different” NO EXPLANATION, NO I AM SORRY, NOTHING-walked away. Then another clerk (Caitlin) did help me, somewhat reluctantly; she was deeply involved with the first clerk and what I am sure was a “non-business” related conversation. Instead of walking with me to find another item, I was pointed to an aisle. VERY DISAPPOINTING!!!

Clean store, great customer service. Deals are crazy good on some items, I think people forget about this place.

Customer Service is on point this morning!! ud83dudc4f

Should have walked out without paying. Horrible service, don't get a fax here.