Monarch Moving Group

Very disappointed with Monarch. They are not a reliable moving company and lack in communication. Was told by one of their reps, Adam Banks, I would receive a notice for my pickup timeframe a day or two before my scheduled pickup but was never notified by anyone and when I reached out to them the day before my pickup no one answered the phone calls.nnFrom a text Adam sent me:nnOf course I told you to book the flights, you're moving and we booked the house and cars. I understand you are upset but we are trying everything we can. Not only did we put the deposit onto the balance for the carrier but we added $100 as well. We are -$100 on the cars and there still isn't a single carrier willing to go out of the way for the cars even with the extra $350 on it.n*They backed out the week before we were to fly out.n*We lost the cost of our plane tickets (3) and rental car.*nThese are the most unprofessional people I have delt with.nnText from Adam:nnMark put you in touch with the movers and refunded the $250 deposit for the cars. There isn't anything we can do to hep you because you want us to pay for your flights and everything and that is not going to happen. If you need the number for the movers I will give it you but Mark gave it to you already.n*Spoke to Mark and he wanted to argue with me. Mark told me during our conversation to go ahead and sue him. Really.....WOW! I was speechless. I have other conversations/texts from Adam and Mark if you feel that you need more clarification if you should go with this company. NO, NO!

Very disappointed with Monarch. They are not a reliable moving company and lack in communication. Was told by one of their reps, Adam Banks, I would receive a notice for my pickup timeframe a day or two before my scheduled pickup but was never notified by anyone and when I reached out to their drivers at Cross Country Movers the day before my pickup no one answered the phone. This led to me cancelling my services with them the day before I was scheduled for my moving pickup.nnThankfully, I was still able to get my items moved out from Maryland to North Carolina with another more reliable moving company in a short notice and so everything worked out in the end.

Great service! Where to start? I received a quote from Monarch Moving Group but decided to book with another company because they had a better price. I explained to Adam at Monarch Moving my reasons for going with another company and he was understanding and professional and asked me to give him a call if things do not work out. Well, that's when things took a turn for the worse. The company I booked with stopping answering my calls, texts and emails so I was in a bind. I called Adam at Monarch Moving on a Wednesday afternoon and told him what happened. Adam told me this happens often and was why he asked me to give him a call if things didn't work out. I scheduled my move for Friday (2 days later) and I couldn't have been happier with the crew. The moving company Monarch Moving assigned, Protri State Movers, was awesome. Josh, the foreman, and the other two movers wrapped all of my furniture and packed my TV inside my box for me. Before leaving, Josh told me I could expect my delivery in 5-7 days and I was okay with this considering I was moving 1,200+ miles. Josh called me 4 days later to schedule my delivery. I am so glad I saved Adam's number and put my trust in Monarch Moving. I doubt I will be moving again anytime soon but Monarch will be the company I use for sure. Highly recommend! 5+ stars. Thanks Monarch Moving, you really came through and got me out of a jam!

Well worth the money spent! This moving company made my move so nice easy and stress free! I will recommend this to everyone I know. The people who moved my stuff were very polite and gentle moving my things. Nothing was broken or missing. If i could rate this 100 stars I would!!

I used monarch in May of 2019 when we bought a new house. The experience was great. The team explained everything so there was not any surprise fees. The movers were very respectful and did work in a timely fashion. The move took place exactly as it was explained and I will surely use Monarch if I ever move again. That k you for a great service