Reddaway

Said they would be here from 2-6 no show very important project to be on with product to install. They did end up showing much later than wanted.

Very disappointed with service from Reddaway. Was advised package would be delivered on 3/16, and to be home to sign for delivery. Waited all day at home and at 4:35 ( past delivery window they advised), I called Reddaway. They assured me that the driver was in Keizer, a short distance from my address, and they would be coming. I canceled evening plans to wait. No one showed up. I tried to call to find out what was going on, and business was closed. I called this morning, 3/17 and talked to someone I could hardly understand and he said it would be delivered. I asked if I could get a ballpark time, and he said anytime throughout the entire day. I feel like this carrier holds your items hostage and you must jump through their hoops and play their game. Very frustrating. Will not be ordering from any business who uses Reddaway for delivery!!!!

How can a company have so many employees that are infected with lies, dishonesty and flat out not caring about the one thing that is important to a company and that is their customer base. Been 10 days that a shipment arrived at a terminal and cannot get someone to tell the truth on why it cannot deliver nor will they let a customer come in and pick up the product due to COVID. It's like they have taken your freight as hostage. All of this starts from the top and the top is rotten to the core.

Terrible company that literally does not care about it's clients or contracts. Delivery windows are not only disregarded but they won't even bother calling you to update. Times like these are when I love corporate because they will at least be held to standards unlike this joke of a company. Do not get anything from HOME DEPOT delivered, they use Reddaway as a courier. Just had to cancel my order after a month of waiting because the customer service was so bad on Reddaway's end. Bad bad bad company.

I never checked their Google rating after so many failures from this carrier. Now it’s clear why they have such low rating. I empathize for the employees since they likely are employed by this inept company without knowing how poor the service is. I’m not going into detail but our company has experienced so many problems over and above delivery delays and missteps.nnThe craziest part is you can only contact a call center and have a nice lady say I’m understand. Well, the Company doesn’t understand. Problem is you can’t speak to someone with decision making solutions and they have never followed up to explain or apologize.nnThey need to discover the real meaning of “Customer service”.nnWith Carrier competition in today’s world, it’s amazing this company can survive.