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U-Haul Moving & Storage of South Philadelphia

1015-25 S 12th St, Philadelphia, PA 19147, USA

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Detailed Information

Place Types Moving company
Address 1015-25 S 12th St, Philadelphia, PA 19147, USA
Coordinate 39.9378534,-75.1627054
Website https://www.uhaul.com/Locations/Self-Storage-near-Philadelphia-
Rating 3.7
Compound Code WRQP+4W Philadelphia, PA, USA

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U-Haul Moving & Storage of South Philadelphia

Reviews

Latania Geiger (10/31/2020)

I came to this Uhaul 2 days in a row, the initial day I came I inquired about getting a truck around 6pm to which I was informed that they were out of trucks except for one 10 “in truck that needed to be be returned at 7am the following day. I was accommodated by the Old Gentleman who I believe was the main Manager with a dolly. Which I was grateful for. However, I did not appreciate the comments from the younger shift manager who kept pressing me about being sure that the truck is to be returned or else I’d have fees. I insisted that wouldn’t be a problem and left with the truck. I returned the truck at 4am and left keys in a drop box. I was called at 6:40am with a voicemail asking when I would return the truck and that I would have penalties if I didn’t. I don’t appreciate the lack of organization and kind customer service by the front desk.The following day I placed a reservation for a van and when I showed up I was told it wasn’t available by the younger shift manager who I had spoken to the day before. I feel he was very unprofessional and nonchalant about not having reached out to me an formally canceling my reservation. The front should receive training on proper customer service to insure return customers and satisfaction.

Brian Smith (11/23/2020)

The guy behind the register thought it was funny to smell his own facts. It was horrible in there. He enjoyed smelling facts and laughing about it

Samath Suon (08/26/2020)

I went to rent a truck to move. The process was quick and easy. I spend less than 10 minutes there before heading out with the truck. Vehicle was well maintained and price was very reasonable. A good experience.

Hannah Rohrbacher (06/30/2020)

U-Haul is a mismanaged joke. I will never use any of their services again. After arriving for my reservation and starting the process they gave someone else the keys to the truck I was in the process of renting. So over 30 minutes later I was given a different vehicle, cutting into my reservation window considerably. Then to top it off I spoke with one person on the phone to sort it out and see if I qualified for the reservation guarantee, to which I was told absolutely yes, and to simply call back when I was done moving and it would be sorted out. I called back after completing my move, to sit on hold for a long time until I was told I in fact do not qualify for the money back guarantee. I wish U-Haul was more professional and didn’t give me conflicting information that wasted a significant amount of my time. This could have all been avoided if they handled reservations properly. I wouldn’t recommend U-Haul to even my worst enemy at this point. It was utterly ridiculous the way all parties handled this encounter.

Shivvrr CO. (08/22/2020)

I would give zero star if I could. It's literally the worst U-Haul ever. They booked my reservation when they didn't even have the truck and changed the pick-up location without notifying me. I got there and found out that I couldn't pick up the truck. I had to call somewhere else to book it. I had everything packed up with no truck. I don't know how they manage the system, but even a gorilla can do a better job than this.

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