Ochs Furniture

I feel compelled to share my experience to help other consumers that may be considering doing business here. I have had plenty of experience with large retail purchases, and this was by far one of the worst. I feel only because of my knowledge of the Federal Consumer Protection Law’s, and my intention to file reports with multiple agencies was I finally able to get a charge back by one employee that acted with professionalism, and integrity. Management/owner would NOT communicate back with me after repeated phone calls. I ordered bar stools, after 6 weeks they delivered wrong stools, so I refused delivery and they assured me that they could, and would get the correct chair to me, they never did and wouldn’t give me my money back, they only wanted to offer me store credit, which is NOT legal. BEWARE

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I purchased a lift chair about 13 months ago, the frame broke, contacted the store, then emailed rose, I was told to send pictures--that was a month ago, and no reply. I will never do business with these people. The chair has a limited lifetime warranty, and it is not worth the paper it is written on. They stall you out and do not service there products, the sad part is it was a very expensive chair, and is needed, we have health issues, and really needed a functional chair. In closeing never do business with any part of the Och's corp. people.

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