iStorage Self Storage

We highly do not recommend renting from IStorage if you are looking for a place to rent. We were in two different units and both experiences were not great. We were told we had to have their insurance to rent for our first unit. It was climate controlled. One day we noticed everything was covered in mold. We were told to turn in a claim. We did. Then a month later we found out, it never was actually turned into the insurance company. We had numerous phone calls from different people in the company claiming they were one person, then we would talk to that person and discover they never called us in the first place. It was all “documented” in their system. Then we were told they weren’t covering it. It was a climate controlled space, mold never should have grown on anything in there. It was a bad door seal that they were told about and never fixed. This resulted in us having over $1,500 worth of damage. The manager stated they would call and have the claim looked at again. Never heard another word about it after that. It was never covered. Their “fix” was to move us to another unit that was the same but $30 cheaper and offered us a moving truck to move our belongings. So we moved. Then one weekend we found out that it was broken into with some of our belongings were stolen. We lost another additional $1,500 that we will never see again. There are no cameras that would “help” us with finding who it was that broke in. The staff there are not the nicest, they seem nice at first but then they turn ugly and all customer service is thrown out the window. The fence has been cut into numerous times and who knows how many other people had things stolen. We were the second hit that we know of within a few days. If you want to keep your stuff, I suggest finding somewhere else.

Would have given 5 stars if they paved the roads instead of gravel!

Getting the storage space was great. Paperwork went smooth and the lady at the front desk knew what she was doing and was very nice. The only complaint I have is there is a telephone pole right on the line of where my spot starts/stops and the camper wasn’t straight in his spot on the other side so trying to back my boat in around the two was a little difficult. I had maybe six inches on either side. There needs to be lines drawn or rope put up to mark each spot and so people get their items in the spot straight. Other than that it was very good.

They were so awesome Leeanna was so sweet and professional she took care of everything and explained the whole process thank you !!!!! ud83dudc4dud83dudc4d

Clean and easy to get to