Furniture Marketplace

::::READ BEFORE PURCHASING FROM FURNITURE MARKETPLACE::::nI bought the Southern Motion Power recliner at Furniture Marketplace September 7, 2016. We also purchased the extended 5 year warranty for the chair. We had some trouble with the motor in June of 2020. When I spoke with the store, they told me there was a phone number on the receipt for Mega Product Protection. I started contacting them in June, trying to get a repair man to come out. Mega gave me the name of a company 4 Repairs. 4 Repairs said they did not have my policy or phone number associated with the chair. 4 Repairs told me to call Fast Furniture. Same issue. They both said they had no phone number that was associated with the claim. After going back and fourth SEVERAL more times, they eventually figured it out. 4 Repairs told me they would not make it out to look at the chair until August 20. I thought that seemed unusual but with the pandemic, I didn’t say too much. The repair man finally came out and informed me a new motor and switch was needed. After waiting almost a month with no contact from any company about the ordered part, I called 4 Repair numerous times with no answer. After threatening a bad review on social media, they immediately called me back. 4 Repair told me I had to track the part myself and gave me a phone number for a company called 4 Warranty. I called 4 Warranty today on September 21 and they informed me the part was ordered on September 1 from.....FURNITURE MARKETPLACE!! I had to contact the store where my chair was ORIGINALLY ordered from. It is just one big circle of nonsense, and I’m STILL without a working chair. I thought I would support a local business, but boy was that a mistake! This was a horrible experience, and I hope this post saves someone else from purchasing the joke they call a warranty!

Very kind and helpful people. Will definitely return.

We were very impressed with this store. The people were very friendly. The dog was very well behaved and calm. We got to build a nice quality couch to fit our exact needs. Nicole answered all of our questions without being pushy. She was extremely nice and very helpful. We will be back for our future furniture purchases.

We’ve bought furniture here for a few years. Always receive great customer service with a hometown family feel. Love their selections and their kindness.

I've been looking for a couch for my small apartment for several months now. I've sat on hundreds at this point; visted over 10 stores, both here in St. Louis and back home in Peoria, IL. I knew what I wanted, and I was probably being a little picky with color and fabric, but I was not finding it in any of the stores.; whether it was a big box store or a smaller, more expensive store.nnOn the day I visited Furniture Marketplace, I had already been to 5 other stores that day alone, so my patience was wearing thin. I was greated by a lady who I later found out was the owner of the store. She explains how their store operates: a small family run store selling only furniture made in the US, carrying name brand furniture as well as small business built furniture. Almost everything in the store is customizable as far as fabric, configuration, the insides, which was very appealing for my situation. She leaves us to look around more and the next 2 couches I sit on, I love. Up until this point I have not loved a couch.nnSo I decide between the 2 and then set to work on picking out a fabric for both the couch, and the 4 included pillows(!!). There are over a hundred options for the brand of couch I had picked, so I had no problem finding a few I liked.nnAt the end of the day I have purchased a small sectional with a chaise on one end and 4 inlcuded pillows for, I will admit, more than I was hoping for, but after the explanation of how the couches are built, I am very very happy with my purchase. I know this couch will last me many many years. I am also on a payment plan, so the extra cost is easily spread out over 12 months. Planning to update when I get the couch!nnAlso, the dog was so friendly and a good distraction while we waited for paperwork and the like and the family who owns it even offered us soup lol