Ashley HomeStore

we are here at Ashley home all of the time we love it here and they have great service. Everyone here took great care of us. Recommend them to everyone looking for a good deal.

Made a purchase for a sectional on 7/7/20, over 3 months later we are still waiting on the sofa part of our purchase. This store really needs to get their act together, each piece came in individually the first piece that came in was the Chaise part of sectional we then had to wait a full month for the armless love seat part. When notified that the last piece came in a full 2 and a half months after original purchase, we picked it up from the store and brought it home only to find out it was the wrong piece and doesn't match up with the other pieces we already have. When we brought it back they told us we are in luck because the part we need is currently in their warehouse in California and ready to ship. Two weeks later I had to call to check on my missing piece, and apparently it's still in California set to be shipped on Oct 11, and could be another 1 and a half weeks before I get the delivery. That's the same amount of time(1-2 weeks) we were told it would take when we originally purchased the sectional at the store in early July. Not once have they reached out or made a call to me about the status of my purchase. Every time I've had to either call them or stop by the store to check on item, only to get the run-around. This was the first time I've purchased from this store and Ashley furniture in general and will definitely be the last. I won't recommend anyone to shop here, due to this horrible experience and customer service. Even we I called corporate about the matter today, I was put on hold with a message about covid causing delays and experiencing a high amount of calls. Resorted to leaving a voicemail to receive a callback, and guess what I'm still waiting on the call back. I guess what's another day after 3 months of no return calls. Poor customer service all around with this store and company, get it together.

Had a wonderful experience with Wiley and Barron. Super helpful and friendly. Excited about my the purchase of my new mattress!!!!

I waited 3 months for my furniture. The manager told me he would give me a 10 percent discount if I gave them a 5 star rating. I shouldn’t have to lie to get good service. This place is a joke.

Great experience with Trina Poynter. Excellent service and very helpful. Got everything we wanted!