Panera Bread

I’ve recently started to try the curbside pick-up at this location and have had an awful experience twice now within two weeks.nnWhen you order curbside through the app, it’ll tell you it’ll be ready in x amount of minutes, and the app will give you an “I’m here” option to let them know when to bring out your food. The first awful experience I waited in my car for TWENTY-FIVE minutes after the food was ‘done.’ I had just spent the last two days moving and felt miserable and definitely looked that way too. I was happy for the curbside pick-up option with how exhausted I was. But after waiting and waiting, I tried to call, and every time I got a busy signal. Finally, I went in and my order was sitting in the online pick-up area of the building. I asked them about why it was there when it said curbside pick up, and the description of my vehicle on the ticket. The customer service was terrible, they basically said, “oh well, sorry, I guess.” I was irritated, but it was a long day for me, and it was a mistake for them, whatever.nnSo, this week I try again. It was just a mistake last time, it should be better this time. The app said my food would be ready at 3:29 PM. I arrived soon after and selected, “I’m here.” The parking lot was practically empty, so I thought my chances would be better this time. Again, over TWENTY minutes after it was ‘done’ my food finally arrived. I called and called before it arrived, busy signal every time. And again, I had a long day and was sweaty and tired, I didn’t want to go inside, I chose curbside pick-up for a reason. When the girl finally came out with my food I’m sure I looked annoyed, does anyone’s phone calls actually go through to this Panera Bread? And she just goes, “Johnson?” Hands me my food and walks off. No apology for the wait or any kind of explanation. So beyond irritating.

I had actually visited this location 2 years ago, and never came back. But after Covid, I think they got new management. Total turnaround! Clean premises, swift courteous service. Everyone is on their toes, and the bakery counter is well stocked and looks inviting. Keep it up!

Good sandwiches and soup, but a bit pricey. Cosy atmosphere.

Food is good as usual. Our cashier didn't give us cups because we ordered through the online kiosk but she gave them to the ones waiting in line??? And when I asked again, she rudely repeated the same thing only louder.

I really enjoy their bagels. Their coffee's pretty good. I do have a small ray of options for breakfast sandwiches. All of the staff are wearing face masks are requiring patrons also wear face masks. I call their often if nothing else for their bagels.