Penske Truck Rental

Good servicr.

Very friendly team. Rented big truck with lift gate no problems at all

I had made a reservation for a 16' truck to be picked up at 8:00am on a Saturday. I had received an e-mail, as well as a confirmation call from the company confirming the pick-up time and the location pick-up/drop-off. When I arrived to pick-up the truck, there was a sign on the door saying they did not open until 9:00am. My helpers and I waited and when we asked the employees about the time change, they said they'd been on that new schedule for months. They also claimed this mix-up has happened several times before. To make up for the inconvenience, the gal how worked with us told us we could return the truck any time the next day at our destination location, instead of 8:00am like was originally planned (1 day rental). This arrangement was fine. Had the inconveniences stopped there, I would have given a 4-star review; however, several days after our move we had received an addition charge of $109, in addition to the original amount we were charged for the 1-day rental. After reaching out to the company inquiring about the additional charge, nothing has been taken care of, or addressed. I chose this company because I see their trucks around all the time. When I compared their prices to UHAUL, they were the better deal because they offer unlimited miles. Unfortunately, they turned out not to be cheaper once they charged more money for an unknown reason after the fact.

Love penske!!

I use Penske trucks for all my long distance moves to save wear and tear on my box truck. The customer service is outstanding, and they go above and beyond every time for me.