Small Steps Child Counseling

No one EVER picks up the phone!!! I have called almost daily and even at different time, I even emailed (no response). My kids have been on the waiting list for months maybe even a year!! I don't know cause no one ever picks up the phone!! Not cool at all! We are concerned parents or guardians that need help with our children, the least you could do is answer the phone of your business and keep those on the wait list posted or shut the business down if you can't handle running it!!! It takes having to write a review to get a response from someone?! If there are that high call volumes, hire a call operator to assist your busy practice and help keep parents informed on many reasons people call a medical practice; scheduling appointments, updating contact information asking questions about the practice or want to know if you take their insurance. All suggestions that would improve reviews such as this one. What if it was your child suffering with issues you need help with and you couldn't get any straight answers? Speaking on behalf of all parents that have gone through the same thing when calling your office.

SSCC goes above and beyond to meet the needs of our community. The staff and clinicians here have a real heart for the healing of families. I'm thankful this agency is so close to home. Thanks SS.

Didn't seem to want to help. Immediately said that if both parents weren't in the picture it would be difficult to get services. So to find another agency.

It can be very difficult, and even frustrating, to find a good trustworthy person for children to speak to when it comes to recovery. This Small Steps program has been the greatest blessing for our family. Mrs. Kate is a fantastic lady and I thank her every day for showing our kids the proper tools they need to handle what life has already thrown at them as well as what it will. On top of helping the kids, she also helped us (parents) understand the feelings and thoughts our children were having and how to continue their progression at home. The progression is undoubtedly apparent and I will highly recommend Small Steps, Kate in particular, for any family with struggling kids. They are our future and this place will help get them there safely.

We have been working with Alex at Small Steps for a bit over a year. She is patient, kind and professional. When we need to reschedule appointments she works with us and we feel like the work we've done with Alex has been beneficial for both our 6 yo daughter and us as parents.