Verizon Authorized Retailer – Cellular Sales

The salesmen especially Kevin are very attentive to your needs and are willing to spend the time to have everything working backed up transferred anything that you need they are always there and willing.

I ordered a phone for in store pickup, the phone showed in stock but I never received the email stating that the phone was ready for pickup. After calling multiple times over the course of 3 days, I was finally told that the order was ready. Upon arriving and waiting in the store for almost two hours while the associate tried to figure out why he was unable to give me the phone. It was discovered that the phone they thought was mine was in fact not my phone and they did not have my phone in stock. I was then informed that I would be responsible for calling and cancelling my order they were unable to do that in store for me. Once cancelling the order I was told I could go in and order the phone again. After waiting on hold with customer service for almost an hour, I was told there was nothing they could do for me and I would charged a fee if I wanted to cancel the order....on a phone that I wanted but was unavailable. Because the associate at the store I ordered it from confirmed that they had the phone, even though they didn’t, I was being blamed for the order being cancelled. After explaining to customer service multiple times that I did not have possession of the phone, nor did the store , I was told I had to wait 5-7 business days for the order to “cancelled itself out” and then I could order another phone. After asking multiple times to speak to someone else regarding the issue, because the associate was not helpful, I was told I would be transferred and was then hung up on. So the store and customer service both wanted to push the issue off on the other and I am left being charged over $1,000 for something I don’t even have possession of. I’ll also note that while in the store there was another customer who was very upset about the service she had received and felt lied to misinformed by the staff...now I know why she was so upset.

My representative was Colton. He is very knowledgeable and helpful. A shout out to you Colton! You do your job well. You really listened to what was going on with my phone and helped me get into a new phone I'm very happy with. Visit the 75th and Metcalf store in Overland Park, KS. Ask for Colton and get some great service!

I would actually like to give it 0 stars. They are not a Verizon Corporate Store and can charge you anything they want. And they also lie about charges. It sad that Verizon allows this. Don't go to this location. And in many attempts to contact Rose after another broken promise I haven't heard anything at all from her.

Extremely rude staff that wouldn’t even acknowledge our presence in the store. We stood around for 20 minutes while the two staff members were helping other customers and eventually left after neither person said “hello” or even “we’ll be right with you”. As we walked out the door there was no interaction or apology either. Don’t go to this store.