CubeSmart Self Storage

The process of obtaining space and rental is exceedingly easy and straightforward. Most arrangements for application are done efficiently on-line. Personnel are very friendly and helpful, and the facility is very secure and clean.

As a disabled woman looking for last minute storage, I was needing something very accessible and close to my family for upcoming surgery. After going in to their physical location to reserve and paying with my debit card in their machine I thought I was set for the next day to begin move. No. A few hours later the manager Shawn contacted my saying he needed my debit card number over phone because I have 0 balance. I knew that was incorrect as my bank alerts me when card is used and debited. I told him I’d call bank. He continued to argue saying he needed it. He called again leaving voice message he needed it. I had gut this was wrong and as most consumers know better than to give bank card number info over phone. I said it will charge me twice now for that unit and that’s 250 I don’t have that kind of money in middle of move . I’m ONLY paying for one unit and I have already paid it. He said he needed it paid again for me to have access. I requested we wait until tomorrow and until your credit machine possibly settles and you can see it. I went in next day after contacting my bank and verifying it was settled and they had my money. I even called bank in front of him. Again he refused saying he needed my physical card. I had to now contact my bank and dispute the transaction. I’m out of the money now as the bank investigates claim . Additionally I had to last minute, go locate another unit elsewhere that had easy disability access and pay money I didn’t have again. I’m still out the $113.

Went in the other day with my brother while he inquired about renting a unit. The manager (Shawn I think) was awesome. My bro ended up renting and asked me to leave this review because we were so impressed with his service. Cannot recommened enough!

Sean or Shawn I’m not sure, but he was always super helpful if I ever needed anything! Great customer service. Low prices too!

Great customer service just bad office hours. Otherwise a clean and secure facility