Teague iCtrl

Hey guys. I’m sitting on my patio enjoying some lunch and beautiful weather while listening to this awesome sound system you guys suggested and installed. Stephen, you were right! It sounds amazing!nnJust wanted to let you know how much we have enjoyed it this summer.

Three years later and I'm finally writing a review after being asked numerous times from the beginning. I never could give one honestly because I had so many problems with the system. With every issue, Tony, who left a year ago to move to another department, couldn't have been nicer and quick to repair or replace the technology they installed that had failed. The techs were very nice although we met a lot of new ones consistently because they didn't seem to stay very long.nnThe story shortened: Signed a contract on 11/17 for $11,000 expecting a fully functioning entertainment and security package system. There were rotating techs who weren't knowledgeable with iCtrl, except one who left. It would work for awhile and then not, one too many times. After the system crashed this summer, I talked to the President who said he would look into the matter. When he called me back he accused me of unplugging the 3 Ubiquity wi-fi extenders because Teague couldn't find them in our house when they serviced them in our home after the crash as well as online. I was blamed (he said) because I had made the comment to the head of their iCtrl department that I wanted as much hardwired as possible to reduce wi-fi emissions in our home due to health issues. Actually, Teague had no idea where the extenders had been placed because no notes had been taken after each service call per a former tech employee. So, I called iCtrl headquarters to discuss with their Customer Care Advocate our issues. I was told there would be issues if the software didn't have the recommended hardware installed as they know what works and what doesn't. It became apparent the reason for our issues was because Teague had installed cheaper, and less reliable hardware not recommended by iCtrl.nnCustomer service? I'm still shocked to have had a company president blame shift their incompetence to me as a customer avoiding their own responsibility as a vendor not once but at least 4 times laughing while accusing me. We have found another vendor who will be repairing and upgrading our system at an additional cost of $4,000 who makes notes and is using the recommended hardware.

I used Teague iCtrl to install our home entertainment system. Tony Huff was a pleasure to work with. He kept me informed of the progress along the way. Excellent follow up after the installation. I will certainly use Teague and Tony again.

Tony Huff was our service technician, fixed our issues in short order. Have used Teague many times in the past few years, always have performed admirably.

Tony and Ryan were excellent with their knowledge and problem solving skills.