Map
Detailed Information
- Place Types Electronics store
- Address 11525 Metcalf Ave, Overland Park, KS 66210, USA
- Coordinate 38.916929,-94.66683
- Website https://stores.bestbuy.com/ks/overland-park/11525-metcalf-ave-2
- Rating 4.1
- Compound Code W88M+Q7 Overland Park, KS, USA
Openning hours
- Monday 11:00 AM – 7:00 PM
- Tuesday 11:00 AM – 7:00 PM
- Wednesday 11:00 AM – 7:00 PM
- Thursday 11:00 AM – 7:00 PM
- Friday 11:00 AM – 7:00 PM
- Saturday 11:00 AM – 7:00 PM
- Sunday 11:00 AM – 7:00 PM
Photos
Reviews
Eh, I'll shop at Amazon.
This location has excellent customer service, I was asked several times if I needed any help. I went here on serval occasions and the experience was 5 stars. The staff at the computer section was able to answer all of my questions and they were able to price match anything that other big retailers sold at a lower price. At times I also get some smaller rewards through my Best Buy account but it takes about 500 dollars to get a 5 dollar reward and as you buy more from Best Buy you accumulate rewards at a faster rate then when you first opened your account.
I literally have the simplest question in the world but these people can not get to the phone for the life of them. I sat on the phone for 46 min and still no one so I hung up the call would have only lasted maybe 2 minutes. I can bet that they have plenty of people to get back to me in that store.
Placed order for 2 different items yesterday that were confirmed to be ready this morning for curbside pickup. Received first item after 20 minutes. When I asked where the second item was the person delivering the item said he was only told to deliver the current item and that it would be out soon. After another 40 minutes I walked up to the line for pickup and explained my situation and they said my order was still active. The response I finally received was that they couldn't find the item even though they confirmed it was ready. What a terrible customer experience. Another reason to use Amazon!
The pick up for my PS5 went smoothly! I was impressed with the speediness and level of customer service. Julian was amazing!! Thank you!!
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