California Cabinets Distributor,Inc.

This review is long overdue but we really wanted to wait until we had the back splash in and everything was done (we tried to post before and after pictures to the site but it wouldn't work). Jimmy and his staff were amazing. We had our kitchen cabinets, sink, and counter top replaced. The cabinets were changed by Jimmy to fit our kitchen and make it more user friendly. We can use just about every ounce of space we have in the kitchen now. Our kitchen is small and we had a lot of "dead" space we couldn't use, we have none now. We totally love our new kitchen. it's great and we truly appreciate all of the hard work that Jimmy, and the rest of his team put forth to make this happen. Thank you so much, Ross and Judy

Had our counter in the bathrooms done. We were charged for ply wood and none was placed under the counters. We asked the workers to leave the remnants of the quartz after they were finished and they left without leaving the remnants (which we paid for). Workers could not communicate or understand hence why they probably just said yes to whatever it was we were saying. Seams also did not line up. They also did not show up for their appointment time but rather two hours late. Very disappointing. Update : Company came out and fixed their mistake. It turned out ok. It was just unfortunate because everything had to be ripped out, which then caused more work for us (painting, touch up etc ). It appeared that the representative was annoyed that he had to come back out and fix the problem. No apologies were given. At least he defended his workers so if nothing else, it showed us that he treated his workers well. I really did not like that the same workers were sent out to fix the original problem. Overall I give the business a 3 because the second time they came out, it turned out ok, however I didn’t feel like they really wanted to deal with us because it was such a small project. The sales rep was lovely she at least made us feel like we were important.

First off, I'm sad to say our experience with California Cabinets has been extremely horrible, frustrating and a waste of our time. Zero stars if that was a option!!! Late July we called in advance before going to the showroom and spoke to Robert Danko, General Manager. He said to come in and we could discuss our plans for our full kitchen remodel. We came in and gave Rob our measurements and discussed exactly what we wanted in style and color of cabinets, also providing our design plan. He said he'd get a quote together and set up a time to come to our home. He promised a quote the following week, along with a phone call to set up a time to come to our home. Never received a follow up call from Rob. He never came to our home. We called again in August and he said he lost our measurements and had nothing for us. He promised this was not the standard for California Cabinet's customer service, so we gave another chance in hopes he was telling the truth and actually cared about our business. So over the phone I said I would email our measurements and gave him details (again) of exactly what we want done. He said he'd have it early next week. August 24th I sent our email to Rob. Again, no phone call or email reply. No follow up or communication. I called Sept 13th. Store Associate Michael Graham answered the phone and said Robert wasn't in. I told him I've been waiting on a quote from Rob and after some conversation he put me on hold. Michael returned on the phone and said Rob said Michael can price it out for us. Michael promised to have a quote for us the following day. He made an appointment with us, so we could come in to go over the quote in person on September 14th. We went in September 14th, Saturday at 1pm. With two cars parked outside California Cabinets before we pulled up and all surrounding businesses closed, Micheal was there and he claimed he was the only one there and said Rob wasn't. We did not believe this. He claimed Rob was unable to be there for our appointment. If Rob is embarrassed to confront us he shouldn't be in a management position. The one person who should have been there was Rob. When we arrived Michael had nothing for us. No print outs, no design plan, no quote on paper. When I questioned this he said their computers weren't working today (surprise, surprise) so he had nothing to show us but said our project could cost 14k or 17k depending on which brand we went with. It's as if he just was told to say these numbers to us. When we questioned him what the numbers was based on he was silent and dumbfounded, stumbling over his words. He was clueless when I asked what 17k was based on for our kitchen remodel. We asked: What style cabinets? What color? What size cabinets? Is that quote for 42" cabinets with stacked uppers like we asked for? He had no clue what our kitchen layout was or what plan we discussed with Rob. Michael said we need to tell them what we are wanting- we were going to lose our mind when he said this, as we already discussed this with Rob 2x before!!The more my husband and I spoke with Michael in person, the more we realized how unknowledgeable he was in the products and in kitchen design. At one point we asked how much installation would cost, and Michael said $300 dollars. $300???? Wow. We'll take it!! And if that was true and our estimate was truly 17k we probably would have taken it too. But everything was a complete joke! This is not how you do business. This was the most unprofessional place we've dealt with compared to other similar businesses around the valley. Highly unprofessional. I can't believe the owners would allow this to go on in their business. Our Saturday was wasted. Michael said he'd have a quote for us by 9/17, but we never received anything or a phone call. We gave California Cabinets our plans and measurements 3x now. Obviously they don't want our business or money for whatever reason. With our neighborhood aging, we have many friends and neighbors that are considering remodel. Our negative experience with California Cabinets will be shared.

I found this business on Yelp and went by their showroom to check it out. The office is tucked away off the main street so you have to rely on your GPS and your eyeballs to pay attention and navigate. Liz does all the paperwork and oversees the office. Jimmy oversees the installations. I was very impressed with the customer service and the prices I was quoted for a good shaker style cabinet were very competitive with other companies like Carpets and More, Lowes and Cabinets Now. Renovating a kitchen overwhelmed me before I chose California Cabinets. I knew I had to demolish the current kitchen, redo the plumbing and electrical wiring, install the cabinets and countertops and then do the floors and backsplash. I had names and phone numbers of multiple contractors and it made my head spin thinking of coordinating this elaborate schedule of time and availability of each contractor. The good news is that Jimmy has a few contractors he works with on a regular basis. They don't work for him, but they know his work schedule and they coordinate amongst themselves. So the first day that demo began, a plumber arrived to open up a wall. Then the electrician arrived to work on the kitchen island and under cabinet lighting. I was impressed with how little I had to be involved with the scheduling. Jimmy's installation of the cabinets was perfect. He was detail-oriented and efficient. When he said he'd do something, it would get done. I had a change on my trashcan cabinet door. He had a new one ordered and installed in the time frame he said he would. Liz was always gracious and timely in her reports. She helped me design the kitchen and made the process incredibly easy. Jimmy was easy to work with and was always courteous and polite. He's earned my trust and I felt comfortable to leave him to work on my home even if I wasn't there. The contractors he recommended all came through in getting the job done in a timely manner. I already know I'll be working with them again on cabinets for my bathrooms and garage this next year. With their competitive pricing and outstanding service, I have no reason to shop anywhere else.