U-Haul Trailer Hitch Super Center at Metcalf

I had a reservation to rent an in town truck for 2 hours from 7 am to 9 am at the uhaul at 7740 Metcalf Ave in Overland Park KS today. I made the reservation on the app and the app made it seem that we would not have to stand in line to pick up the truck. We arrive and are told to go inside and stand in line. There were at least 15 people in line at 7:15 and only ONE person (who was wearing his mask BELOW his chin) checking people in. We stood in line for 25 minutes before we were “helped.” When she arrived she spent 10 minutes preparing her area before she even started helping people. By the time she (Mindy/Arminta) finally started our reservation it was 7:45. She tells us we have to have the truck back by 9 am and if we didn’t it would be a 100 charge. How is that possibly our fault that we had to wait in line for so long that we couldn’t pick up our truck on time due to the lack of customer assistance! She was very rude and didn’t adjust our start time and didn’t apologize for the lack of help at all. She offered no other solutions and said do you want me to continue with the reservation or not. She was completely unhelpful. I will NEVER shop at this store again. We have had prior negative experiences with this employee before. If you have MANY 7 am reservations you should staff accordingly. I will never use this store again. Worst customer service I’ve EVER experienced! AND she wasn’t wearing a mask! Only a face shield and that is not protective to those around her!

I ordered a 5x8 trailer online for pickup, when I arrived there was a massive line and only one person at the register. Eventually a second lane opened up and after about 25 minutes we were helped. The lady checked us out but they gave us an outdoor trailer (NOT what I reserved- I ordered an enclosed trailer) and they didn’t even tell us that. Pretty much got lied to and ripped off- would not recommend

Easy access and friendly, helpful staff. They refill propane tanks here.

BY FAR THE WORST UHAUL EXPERIENCE EVER. THE OWNER ARMINTA IS AN ABSOLUTE JOKE AND SO VERY RUDE. I WOULD RATHER HAND CARRY ALL MY BELONGINGS THEN RENT HERE.

Hitch install appiintment for 7am, online said I wouldn't have to drop it off. Only 1 person was scheduled to open and wasnt able to install because of this. He couldn't keep up with the line that formed.nnNo fault of the employee as he was very apologetic but indicative of ownership that simply doesn't care about the business as long as it makes them money. Go somewhere else.