T-Mobile

Had a very great experience at this Merle Hay Sprint store. (I mean, T-mobile)nThe store is going through a pretty massive transition from Sprint to T-mobile.nThings obviously have not been ironed out or completely implemented yet (as of the end of August, 2020)nI Wanted to add a new phone and line to my Sprint account. Jessie recommended a good phone, tried to set up and activate it, and ran into a problem. Problem after problem, it took quite a few hours, but the employees never gave up, and worked together to solve the issue.nnIn the end, while it took MUCH longer than it usually would, Keegan (who I think is a manager? Not sure, but he is awesome) and the other emoloyees found an even better solution than i would have thought of. Very impressed with their determination and problem solving.nnThey're obviously impacted by the transition to T-mobile, and they seem to be working hard to get everything running smoothly. There is no denying that the experience I had today was less than ideal, but I can't fault the employees for that. Massive corporate overhauls put a huge strain on the employees, and Keegan obviously did everything in his power to help me out. In the end, it took waaaaay longer than I would have liked, but Keegan got everything sorted out, and I'm even more happy with the solution he came up with than my initial plan of just buying a new phone.nnI'm not impressed in the slightest with the transition to T-mobile, it seems someone really dropped the ball in the corporate side of things. Hopefully they can get stuffed ironed out ASAP, for the customers sake, and definitely for their employees sake. It looks like things are a mess right now.nnBut the employees were top notch. Once this transition to T-mobile is all smoothed out, this store will have a lot of potential - especially if Keegan is the one running the show.

My 13 year old son had his Iphone disabled. He did not remember his Apple ID or password. We went to a large Sprint store in one of the suburbs 3 times for help to enable our phone. We found no real help and was sent to Best Buy for technical help since they are Apple certified. But no help was found..Since Apple Stores are closed around the world, we were close to giving up. My son was very dismayed and convinced there was no solution.nOn a whim, we decided to try one more place. We went to the Sprint Store at Merle Hay Mall. We were desperate. The thought of retiring the phone for good, losing the data, and buying a new phone was depressing. We walked into the MH Sprint Store and was courteously greeted by Austin and told him our problem. He gave attention to it and soon the store manager. Keegan, tackled the problem without complaint. He stayed with it and solved the problem in about a half an hour. It made our day. We were very grateful with the result but just as impressed by how we were treated.

Love this store. Went in with an issue that they were able to fix, plus they help me get more value out of my account, and I got a free tablet ! I lost the managers card, but they were great.It was actually their idea I use the tablet for my kids. I might get another this week

Spent the better part of an hour talking through a new phone and contract with the staff. Were friendly and polite. My bill has been a good twenty dollars more than my contract states every month. Can't get anywhere talking with there customer support and they keep trying to get me setup for auto-withdrawal so they can steal out of my back pocket with less fuss.nnTake your business elsewhere unless you want to get into litigation because they won't honor a contract.

if i could leave zero stars i would zach gave me the worst experience EVER