west elm

I was very disappointed in this location’s lack of basic customer service skills. I had recently purchased a set of West Elm wine glasses online and I had broke one glass accidentally. I looked to see if my local Des Moines store had the glasses in stock Online and they did and so I went to buy a total of 5 individual wine glasses (1 single glass and another set of 4). I did not see any on the shelf and had to find an employee to help me see if there were any in the back. Their inventory was set incorrectly and she first told me there were 8 glasses in the store when there in fact none. She told me I would have to order them online and I would have free shipping If I spent over $99. I asked her if I could order them to the store and pick them up and she said that would not be possible. I asked when they would be shipped into the store and they said they were not going to be receiving that particular glassware in soon and didn’t know when they would be getting it in next. I then asked that I only wanted one wine glass and a set and I could not order just a single glass from online. They then looked up the numbers of stores (outside of the state) so that I could look into it myself. I live an hour away and drove to this location specifically for these glasses and if I were in any other store, the store would have ordered these glasses in for me for in store pick up, would have secured a sale that evening and would have made the shopping experience convenient for their client. They have not only lost this particular sale this evening but the company has lost my business for lack of basic customer service.

I went in to West Elm looking for curtains and ended up buying this beautiful area rug for my living room. It was a wonderful suggestion. I will have to go back for the curtains very soon.

This is a fantastic store that has a lot of mid-century inspired items. A lot of the furniture is made with responsibly harvested and sustainable products. The furniture is also fair trade, so I know that the people that made it are receiving a fair wage.

Great furniture and helpful staff!

I could seriously spend the whole day here, such cool stuff and glorious smells!