ULoad

Clear and accurate details about the service. Polite, responsive, and unequivocal details and follow up. No surprises when performing the service. Fairly priced and always tried to please and put the customer's concerns first. Highly recommend.

We just moved from Vermont to Nevada with ULoad. While I don’t recommend planning a cross-country move during a global pandemic, ULoad made that difficult challenge a little easier. They gave us the best price, they were easy to work with, had good customer service, and most-importantly, our belongings arrived on time and undamaged. I wholeheartedly recommend this company!

I made the arrangements with the company a month in advance and they continued through the month communicating with me to assure all details. They were prompt on the truck delivery date making sure it was parked where it was most loadable. The driver was great and courteous and picked it up right on time to move my belongings. They were precise in measurement and contacted me to tell me it was perfect. The delivery was right on time Abe once again precise courteous and informative. The pick-up of the truck is today and I was called to let me know it will be on time. It takes the worry out of moving my belongings. Thank you ULoad!!!!!

Everyone I dealt with was very friendly and helpful! Our plans changed a couple of times before our move was finished and the company was very understanding and accommodating. I would recommend Uload to anyone moving short or long distance.

Do not do business with this company. We attempted to plan a move with ULoad and ended up losing $250 and scrambling to make new arrangements at the last minute. The whole experience made us feel so scammed that we called the federal Department of Transportation. At no point during our interactions did ULoad tell us that they were moving brokers and not a moving company Indeed, this fact is completely omitted from their website and was buried within the first contract that we signed with them. This means that they do not provide any of the services that they purport to on their website. In our case, we were told by ULoad to secure the necessary parking permits for the moving truck. After talking to both our alderman and the police department, we were told that no Chicago resident could apply for a parking permit for a truck of that size. The permit could only come from a company registered with the Department of Transportation. However, ULoad is a broker and could not secure the permit, nor could they put is in touch with the actual people who would be hauling our furniture, and thus we were not able to secure parking and had to cancel the reservation at our expense. Our experience with customer service while trying to resolve this issue was horrendous. About two weeks before our move, after speaking with the alderman's office, we realized that the freight company itself would need to apply for the permit and asked ULoad for assistance in contacting them to make the necessary arrangements. We were told that we could not contact the freight company and that everything would be fine. One week later (a week before our move date), we began receiving incessant calls from unknown, 877 numbers without any voicemails. The calls were from a person at ULoad who we had never encountered. The situation was so bizarre that we began to believe we were being scammed. The next day, when we called ULoad to confirm our final contact, we were told that we had to pay them an additional $175/hour to have the truck driver wait we loaded the car because the necessary parking permits could not be secured. At this point, we cancelled the reservation and lost our non-refundable deposit. If you are considering doing business with ULoad, please please do your research. They are not a moving or truck rental/driving service, as they represent themselves to be on their website. They are middlemen, who make money by connecting you with an actual shipping company, which you can do on your own. We acknowledge that we signed a contract stating that our deposit was not refundable, but buyers beware. You are much better off just renting a UHaul yourself or using a reputable van line.