U-Haul Moving & Storage at College Dr

I have had trouble with this location, between not able to pay online for my rental fee, and it's due on the 3rd, on the fourth of July, there was still a zero balance, so I thought I had a credit, but I received a letter with a late fee, and I have tried to call Mike, even emailed him and no response, I paid it, but when I brought it up, he never apologized for the mistake. So, for the last few months, I have to call directly and pay over the phone, because there's a zero balance each time I try to pay. I had a better experience with the Uhaul store, also on Boulder hwy, Mikki the manager was very professional and very helpful, compared to this location. I have had a great experience with the employees here, but the manager doesn't seem present at all, and leaving a bad taste in my mouth, about the company.

I made a reservation for a 15' truck with a auto transport trailer a few weeks ago. I get a call saying the truck is at one location (South Henderson) but I have to pick up the trailer at a different location (North Vegas). Why wouldn't you make it simple for the customer and just have both the truck and trailer at one location for pickup? *UPDATE* Ok...I pulled a Karen and spoke to the Manager Mike and he was actually helpful with his explanations. They may be able to comp the mileage to and from different U-Haul locations.

I made a reservation for a pick up truck a month in advance. They changed their store hours in the interim, and didn't inform me. I decided to get a hitch installed so I wouldn't have to rent a pick up truck again. I arrive at the appointment time to get it installed, and the parts that is ordered from them haven't arrived. Again, no phone call from U-haul. I make another appointment for a week later. Guess what's not there, again, and guess who didn't get a phone call, again? These people have no respect for others' time. I've tried giving them my money three times and they've failed to provide services all three times. Horrible shop

I dropped our truck off here after a very long trip and the guy behind the counter waved the $40 that was owed without me asking. We did still spend well over $1,000; but it was nice not having to argue since the place we picked it up from screwed up our order horrifically.

Fast service, nice people,and convenient. They do need more parking