U-Haul Moving & Storage of Osgood

Be careful here, they lose reservations and then don't accommodate well at all. I've had it happen twice now from this location. Poor customer service overall. They want customers to accommodate but they won't reciprocate.nIt's too bad, it's a good location for their business.

I will never be using U-haul again for my moving needs. Horrible experience using this location of U-haul for their U-boxes. I recently moved to the area, and experienced extremely poor customer service ranging from the delivery of my U-box being a hassle,and treated disrespectfully, to getting charged repeatedly (even after I was taken off auto-pay). When I called U-haul to inquire and inform them of these charges it was such an ordeal and finally they said someone would get back to me within several business days. However, they never left a message nor a call back number. Trying to get a hold of a representative is near impossible at this location, even when you leave a clear message and phone number. I had to call multiple times to finally get a hold of someone, only to be treated rudely over the phone, about *their* mistake in overcharging me. It's been almost nearing a month and my issue is still not resolved. Not worth the stress and hassle using U-haul. Very unprofessional service and unacceptable behavior. One would think U-haul, being a widely-known moving and storage company, would want to strive to bring ease and peace of mind to clients. However, this is not the case.

I've used this location a couple times for local moves and the customer service has been wonderful. Every time that I've gone into this nice looking and clean store to purchase supplies, the staff is really helpful and pleasant. I can't say this about every U-Haul location but this one really shines!

Their customer service is excellent. Always able to answer my questions and make me feel comfortable renting from them. Definitely recommend this location.

I only give this review 3 stars out of respect for the company that has done so well over the years for me.nnBut,nnI had made four calls to this location starting at 10AM, three of those reps answered and then sent me to hold for an abrupt disconnect; a total of 27 minutes waiting just to have my call dropped. The simple task of scheduling a stored crate to be locally delivered became a day long failure.nnThe only rep who did take my call made a promise for a call back before the afternoon. I knew the contact number was different since the contract was made, so i made sure she had the correct call back number; I even had her read it back to me. After waiting 4 hours for the callback, I decided this required personal attention and made the trip to the facility at 6PM. That is 8 hours 40 miles round trip just to find out that they had called the wrong number and the only person who could assist in the scheduling of my crate drop off was gone for the day.nnMy only consolation as I left the clerk who couldn't help me, was my phone number and name on a piece of scratch paper and a promise that they would call me tomorrow.nnWe shall see how this story ends, as this location may need a rating adjustment.nnI o