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Reviews
T P (04/07/2020)
Disappointing that they ( General Manager) doesn’t respect privacy ( Hippa law) Asked out loud for personal information with other customers standing in line and then proceeded to tell me that She needed it to print my label that was sent to staples.com, Upon my concerns with providing my information out loud she proceeded to instruct me that she needed it to proceed, So I wrote it down but FYI I haven’t had to do this at any other staples, Always one, that wants that General Manager title to go straight to her head, At this time when people are scamming and getting ahold of personal data to do fraudulent things.. I wont be visiting this location anymore!
Marilyn Werner (02/21/2020)
I came in for help with a print from my phone. Taylor helped me. I was very nervous and kept pressing the wrong things on the phone but she was very patient with me.and helped me through the whole processes. She is to be commended for her patience.
Andrew Cruz (04/12/2019)
I had an amazing experience at Staples. I went in looking for a Cross brand pen and found out they were on sale. I was pleasantly surprised to see it had a lifetime mechanical warranty. I was greeted and asked if I needed any help. I waited less than a minute before checking out and being able to write with my new pen.
Rob Szarka (07/23/2020)
I've shopped here many times and can usually find what I need.
Jerry Jiang (11/24/2018)
Be careful: rude customer service, high pressure sales pitch for extended warranty. Avoid at all cost.nI usually go to the staples at Vernon. They are very professional, polite and efficient. But the computer I wanted to buy was out of stock. So I ordered online and went to pick up at this Storrs Road store. What a big mistake.nThere was no one at the pick up desk but we could hear somebody chatting in the backroom. I waited there for five minutes with nothing and tried to look around for someone to help. I found a sales person trying to sell printers to an elderly man. She told me just gave her a minute. That is alright. We went back to the online order pick up desk. I am waiting there and she is pressing the elderly man to buy some extended warranty. Another five minutes I am still waiting, now with a couple behind me. Somebody came out from the chatting room and greeted the lady behind me and ask what's her last name. The lady politely pointed out I am the first one in line. This staple guy said he simply wanted to know what she ordered and ignored my existence. Sound like he already knew what I am picking up. What a shame. He got no apology for that at all. I am stunned by such unprofessional and rude behavior. I will never buy anything from this store anymore.
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