Rusco Window and Cabinetry

Worst installation of storm door and poorest quality of storm door that I have ever experienced from Rusco, and I am a longtime — until now, always satisfied—customer. I used to sing their praises. This will be the third time I will need to have someone come out to fix a problem and the door has only been in place for a couple months. (It would be fourth, but my husband was able to fix one of the problems.) I feel like I paid a hefty price, but got a second-rate job. The first issue was a manufacturing problem with the Larson storm door, so a very nice man from Larson in Brookings came out and replaced a part. The second issue was a warped trim piece that had to do with the installation. It took quite a bit of follow-up (e-mail and phone) to get someone here, but in time a very nice man from Rusco came and applied more nails and squirted lots of adhesive. Maybe texting would have been a more effective way to communicate. All the people I have worked with at Rusco have been very nice. I appreciate that. But it seems the quality I have counted on from Rusco is missing. Maybe Covid has taken away workers or maybe the training or oversight has changed. I don’t know. Maybe this public review will cause greater urgency in getting the most recent problem fixed. The most recent problem: water fell on my head when I opened the storm door this morning. It felt pretty good because it was hot out, but I’m pretty sure this isn’t supposed to happen. Oh, and there’s now water between two layers of glass in the lower half of the door—an area that doesn’t even open and I can’t even access. I don’t know how it got there. I’m sorry to give such a poor review to a company I once had a lot of respect for. And I’m sorry to give a poor review to people who are genuinely nice.

new home build. they did a great job. very nice people!

Love my new windows!! They made the entire process so easy. Highly recommend!! I worked with Ryan.

I had other window companies come to my home and quote me ridiculous prices for a front picture window. Rusco Window was honest with me and gave me a quote 5x below the competitor. They ordered my window and came out and installed it the following week. I am very pleased.

Very impressed with the service. I had all the windows replaced in my house. The three day install went smoothly, I was able to reuse all my previous window treatments which I was told might not happen, so that was good news. Salesman Taylor Arne was very professional, represented his product well, and when a couple Windows weren't quite right he was out right away to see what was up. Rusco's service department was great and came out to fix problems quickly. Overall a great experience and windows are of equal or better quality than others I was shown at a much better price