JCPenney

I had the best experience today at the Fargo JCPenney!!nA week ago I stopped in to try some jeans for my very particular 7 year old son. I ended up grabbing 2 pair of jeans and was extremely excited to find a 4 piece suit combo for him as well.nMy checkout went smoothly and while the amount I was spending was more than I had anticipated, I reasoned that if the jeans were what he liked - I was willing to pay the extra.nAfter trying the jeans on, we realized the cut was wrong and they just didn't work. While locating my receipt I realized I was charged for 3 pair of jeans instead of 2. Disappointed in my own lack of attention, I headed back to the store to return the 2 pair that didn't work.nThe cashier that assisted me today was training and the manager was telling her about the reasons why they should always scan each item instead of using 1 barcode to represent each of a similar item. I spoke up to defend the original cashier - she hadn't scanned 1 tag for 2 pairs of jeans. The manager gave me a questioning look and I explained that she actually accidentally charged me for 3 pair when I only had 2. But I didn't expect a return for that on the receipt because there was no way to prove that I never received the 3rd pair - it was totally my fault for not questioning my total the first day.nHe responded saying that he was not going to allow me to be charged for 3 pair when I didn't get 3 and especially since I was returning the 2 I did have since they were not what I wanted.nBoth the cashier and manager were polite and efficient. I truly appreciate the service I was given today at JCPenney - West Acres!!

Penney' s in Rochester, MN was awesome. Gal in Fargo was not really interested in showing me anything. Pretty disappointed although had to have the blinds so ordered from her. Wish I would of had the exact measurements when I was in Rochester as I would have ordered them there instead.

Many associates seemed to be standing around talking, and were not of much assistance. The racks were not organized well. Difficult to find the right thing or know what the sale is on something if so many things are in the wrong location.nWhen I left, the security sensor went off so we turned back in case something didn't get scanned properly but nobody working even seemed to look up. I double checked the items we purchased to find out that one item still had an ink tag on it. We live an hour and a half away and would've been in quite the bind had we gotten home and still had this on there.nOverall an ok selection in store but not much assistance in the store and not the greatest attitudes from the people we did deal with.

Just seems dirty and really needs an update. Elevator was sketchy. But I had a stroller. Walked the upstairs flier 3 times and finial found 1 sales person. Hiding in a corner. Don't get me started on the bathrooms! Please! All but on faucet was broke. And that one that did work, you had to hold your finger on top for it to work. Toilet area, ewwww gross! Changing table to close to the door and doesn't seem safe.

Does anyone even work there? I went in for some custom window treatments and the seller was very rude until she found out I had no budget for my windows and I've worked in the window department and know its commission based so her treating me like I couldnt afford to be there is NOT how they are trained to act. All customers are important, regardless of budget and after the seller sold the wrong window treatments to me the manager was very unprofessional in our return.